Simple Service Plumbing, Heating & Air

Simple Service demonstrates strong overall performance across all measured dimensions. Professionalism scores highest (87.5) with consistent praise for punctuality, communication, responsiveness, and courteous behavior across 12 reviews. Project completion is solid (86.7) with multiple accounts of thorough diagnosis, complete repairs, and follow-through on callbacks. Experience (85.0) is well-supp... Read more

Simple Service demonstrates strong overall performance across all measured dimensions. Professionalism scores highest (87.5) with consistent praise for punctuality, communication, responsiveness, and courteous behavior across 12 reviews. Project completion is solid (86.7) with multiple accounts of thorough diagnosis, complete repairs, and follow-through on callbacks. Experience (85.0) is well-supported by 8 mentions highlighting technical skill, problem-solving, and quality workmanship. Pricing (78.3) is the weakest dimension, with mixed feedback: some reviews praise fair value and discounts, while two negative reviews cite excessive charges ($24k with unresolved issues) and lack of transparency. The 1-star review from May 2024 is a significant outlier alleging screaming, overcharging, and lack of professionalism—this substantially impacts the pricing and professionalism scores. Read less