Simons AC & Electric

Service Quality and Responsiveness: Many reviews commend Simons AC & Electric for their quick response times, especially during emergencies, and their thoroughness in resolving issues. Customers felt reassured by the level of expertise displayed by the technicians and appreciated their attention to detail when diagnosing problems.Pricing and Transparency: A recurring complaint centers around the p... Read more

Service Quality and Responsiveness: Many reviews commend Simons AC & Electric for their quick response times, especially during emergencies, and their thoroughness in resolving issues. Customers felt reassured by the level of expertise displayed by the technicians and appreciated their attention to detail when diagnosing problems.Pricing and Transparency: A recurring complaint centers around the pricing structure. Several customers noted that initial quotes seemed high compared to competitors and questioned the necessity of some recommended services. A specific concern was raised about the lack of transparency regarding additional fees, such as a 3% credit card processing fee that was not communicated beforehand.Communication Issues: Some reviewers reported difficulties in communication, particularly in one instance where the technician did not speak English, leading to confusion about repairs. This suggests a need for better training and support for staff in customer interaction.Billed Charges and Practices: Customers expressed frustration over the billing practices, particularly regarding initial charges and final invoices that did not match expectations. This has led to dissatisfaction and an overall negative experience for some clients.Customer Satisfaction vs. Recommendations: While some customers stated they would recommend Simons for their quick service and technical expertise, others advised potential clients to be cautious, highlighting experiences that influenced their decision not to return to the company. Overall, Simons AC & Electric showcases strengths in emergency response and technical capabilities but faces challenges related to communication, transparency in pricing, and billing practices that could affect customer retention and satisfaction. Read less