San Antonio Plumbing

The reviews for San Antonio Plumbing reflect a mixed experience, with sentiments ranging from highly positive to extremely negative. Many customers appreciated the promptness and professionalism of the technicians, particularly highlighting the courteous nature and efficiency in resolving plumbing issues. However, several reviews voiced significant dissatisfaction regarding pricing, with customers... Read more

The reviews for San Antonio Plumbing reflect a mixed experience, with sentiments ranging from highly positive to extremely negative. Many customers appreciated the promptness and professionalism of the technicians, particularly highlighting the courteous nature and efficiency in resolving plumbing issues. However, several reviews voiced significant dissatisfaction regarding pricing, with customers feeling overcharged for services rendered. Instances of misdiagnosis and poor communication further contributed to a sense of frustration among some clients. Overall, while there are commendations for quality service and friendliness, the lingering concern over pricing and service quality has led to a divided opinion about the company. In detail, customers have expressed positive sentiments centered around the professionalism and knowledge of technicians like Eli, Jonathan, and Ben. Multiple reviews noted their quick response times, cleanliness during service, and willingness to address customer concerns. Particularly, reviews praised the thorough explanations provided during the service, which helped demystify plumbing issues for homeowners. On the contrary, there were stark criticisms regarding the pricing practices of San Antonio Plumbing. Customers described feeling misled by service fees that seemed disproportionate to the work done, leading to a feeling of being scammed or taken advantage of, especially in instances where minor repairs resulted in hefty charges. Specific examples included a shocking quote for water heater replacement and significant bills for relatively simple repairs like toilet kits. Additionally, negative experiences included accounts of technicians causing further issues, such as flooding, and a lack of follow-through on promised services. Customers expressed dissatisfaction with the accountability and communication following these mishaps, leading to grievances about feeling ignored or unsupported post-service. In summary, while there are numerous positive experiences focusing on technician performance and customer service, the negative sentiments prominently showcase concerns over perceived dishonesty in pricing, mismanagement in technical assessments, and inadequate customer follow-up. Read less