Red Brass Plumbing & Drain

Red Brass Plumbing receives strong praise across most dimensions, with multiple reviewers highlighting Mitch's technical skill, fair pricing, prompt arrival, and thorough workmanship. Pricing stands out positively, with one reviewer noting they were charged half the quoted amount and another praising the absence of after-hours upcharges or upselling. However, the 1-star review from February 2021 i... Read more

Red Brass Plumbing receives strong praise across most dimensions, with multiple reviewers highlighting Mitch's technical skill, fair pricing, prompt arrival, and thorough workmanship. Pricing stands out positively, with one reviewer noting they were charged half the quoted amount and another praising the absence of after-hours upcharges or upselling. However, the 1-star review from February 2021 is a significant drag on the professionalism and project completion scores, documenting a complete no-show with zero communication on an agreed appointment date — a serious failure that cannot be dismissed. While the 2021 winter storm context provides some mitigation, the reviewer explicitly acknowledged that and still found the total lack of outreach unacceptable, which is a legitimate professionalism concern that must be weighted accordingly. Read less