Red Brass Plumbing & Drain

The reviews for Red Brass Plumbing & Drain primarily convey a sense of appreciation for the service provided by Mitch and his team. Customers frequently mention the professionalism, punctuality, and expertise exhibited, which made a lasting positive impression. One review praises Mitch for not only providing effective solutions but also for his willingness to educate the customer, illustrating a c... Read more

The reviews for Red Brass Plumbing & Drain primarily convey a sense of appreciation for the service provided by Mitch and his team. Customers frequently mention the professionalism, punctuality, and expertise exhibited, which made a lasting positive impression. One review praises Mitch for not only providing effective solutions but also for his willingness to educate the customer, illustrating a commitment to quality service. Several customers applaud the speedy response time, especially in emergencies, which is a critical factor for individuals dealing with urgent plumbing issues. For instance, one reviewer describes how Mitch arrived within an hour to address a leak in their kitchen, indicating a dedication to customer needs. Pricing is also a theme in many reviews. Several reviewers note that services are offered at reasonable rates, with instances of quotes being lower than expected. This commitment to fair pricing resonates positively with customers, reinforcing trust and encouraging repeat business. However, the reviews are not without criticism. One reviewer voiced dissatisfaction due to a lack of communication regarding an appointment, which left them feeling neglected during a stressful situation. This highlights an area for potential growth in customer service protocols, especially during high-demand periods. Overall, the common themes across the reviews demonstrate strong satisfaction with the quality of work, fair pricing, and effective service. Customers feel valued and respected, contributing to a solid reputation for Red Brass Plumbing & Drain despite a notable exception regarding communication. The majority of reviewers express their intent to use the services again and recommend the company to others, further solidifying its positive standing in the community. Read less