Pulliam Plumbing Services

The reviews reflect a dichotomy in customer experiences with Pulliam Plumbing Services. Of the multiple reviews, a notable proportion commend the company for its rapid response times and capability in addressing plumbing problems effectively. Customers appreciate the scheduling process, the professionalism exhibited by some technicians, and the competency displayed during repairs. For example, one... Read more

The reviews reflect a dichotomy in customer experiences with Pulliam Plumbing Services. Of the multiple reviews, a notable proportion commend the company for its rapid response times and capability in addressing plumbing problems effectively. Customers appreciate the scheduling process, the professionalism exhibited by some technicians, and the competency displayed during repairs. For example, one reviewer praised the company's quick arrival to manage a plumbing emergency, as well as the careful work ethic of the staff, which include veterans, adding to a sense of community trust. Conversely, several reviews highlight significant issues concerning customer service. A recurring theme revolves around two critical incidents: one involving an employee entering a customer's home without permission, which elicited a strong negative emotional response, particularly regarding personal safety and boundaries. The lack of further communication from management after complaints were lodged also provoked dissatisfaction among customers. Additionally, issues related to pricing were raised, with reports of perceived excessive charges for seemingly simple repairs, leading to a feeling of dishonesty among some clients. Common findings reveal that while some customers feel reassured by Pulliam Plumbing's quick service and problem-solving abilities, others have encountered disconcerting experiences that overshadow these positives. There is a clear call for improved training in customer interaction, particularly in ensuring technicians respect home entry protocols, as well as a need for clearer communication from management regarding client grievances. Addressing these issues could lead to a more consistently positive reputation for the company in the long run. Read less