Legend Plumbing and Septic

The reviews for Legend Plumbing and Septic over the last month reflect a predominantly negative sentiment, with numerous reports of poor customer service, high costs, and unprofessional behavior from both technicians and management. Customers describe experiences involving insufficient communication, missed appointments, and technicians who seem unqualified or careless in their work. Many reviewer... Read more

The reviews for Legend Plumbing and Septic over the last month reflect a predominantly negative sentiment, with numerous reports of poor customer service, high costs, and unprofessional behavior from both technicians and management. Customers describe experiences involving insufficient communication, missed appointments, and technicians who seem unqualified or careless in their work. Many reviewers express dissatisfaction with the company's service quality, stating that despite high charges, the issues with their plumbing and septic systems remain unresolved. Overall, the sentiment is marked by frustration and disappointment, leading to a strong recommendation to avoid the company. In-depth findings reveal several common themes throughout the reviews. Firstly, many customers highlighted significant communication problems, with missed appointments and a lack of follow-up information causing considerable frustration. Technicians' conduct came under scrutiny as well, with reports of rudeness and a lack of professionalism being common. Pricing was also a major point of contention; several reviewers felt they were overcharged for services that were not adequately performed, with recurrent mentions of hidden fees and unexpected costs that exceeded initial estimates. Lastly, there is a striking concern regarding the treatment of elderly customers, with some reviews indicating that vulnerable individuals were particularly affected by poor service and lack of transparency. This combination of factors has led to a consensus among reviewers that choosing Legend Plumbing and Septic is likely to result in dissatisfaction and financial burden. Read less