Comfort-Air Engineering & Primo Plumbing

The reviews for Comfort-Air Engineering and Primo Plumbing reveal a notable dichotomy in customer experiences. On one hand, many reviews highlight the exceptional service delivered by the technicians, such as Nate, Donte, and Mas, who have been described as professional, respectful, and efficient. Clients appreciate the detailed explanations and transparency provided during service calls, which fo... Read more

The reviews for Comfort-Air Engineering and Primo Plumbing reveal a notable dichotomy in customer experiences. On one hand, many reviews highlight the exceptional service delivered by the technicians, such as Nate, Donte, and Mas, who have been described as professional, respectful, and efficient. Clients appreciate the detailed explanations and transparency provided during service calls, which fosters trust and confidence in the capabilities of both companies. Long-term customers of Comfort-Air Engineering emphasize a strong track record, citing over 20 years of reliable service and timely responses to inquiries. Consistent themes of professionalism and attentiveness are prevalent, with specific experiences recounted where technicians went above and beyond to ensure customer satisfaction. Praise for the responsiveness of Primo Plumbing is also evident, particularly in emergency scenarios where prompt assistance made a significant difference. Conversely, there are significant mentions of dissatisfaction primarily regarding customer service and pricing transparency. Some customers have encountered rude personnel and have felt frustrated with the perceived lack of support in resolving ongoing issues or clarifying charges. The pricing structure has raised concerns, with customers noting substantial discrepancies between quotes and final charges, leading to feelings of being taken advantage of. Instances where individuals felt their plumbing issues were not adequately addressed, despite being charged, further compounded the negative sentiment. Overall, while both Comfort-Air Engineering and Primo Plumbing excel in service quality and technician expertise, they face challenges regarding customer service interactions and perceived fair pricing, which can detract from the overall customer experience. Read less