All city plumbing

The reviews indicate that while some customers have had positive in-person experiences with the service provided, there is a stark contrast when it comes to the management and communication of All City Plumbing. The positive feedback primarily centers around a specific technician, Numa Quintanilla, whose professional demeanor and thorough explanations left customers feeling pleased with their serv... Read more

The reviews indicate that while some customers have had positive in-person experiences with the service provided, there is a stark contrast when it comes to the management and communication of All City Plumbing. The positive feedback primarily centers around a specific technician, Numa Quintanilla, whose professional demeanor and thorough explanations left customers feeling pleased with their service. This highlights that individual technicians may uphold a standard of excellence that positively impacts customer satisfaction. However, the negative reviews raise substantial concerns regarding the company's operational practices. Customers expressed disappointment about the company's lack of transparency, specifically pointing out issues such as the unwillingness to disclose their physical address and failures to adhere to appointment schedules. Additionally, there is mention of receiving calls from unexpected numbers, leading to suspicions of potential scam practices associated with the company's customer service approach. This could imply a disorganized dispatch or customer management system contributing to the negative experiences. In summary, the reviews reveal an essential insight for All City Plumbing: while their personnel can deliver high-quality service, systemic issues within the company's communication and operational integrity are damaging their reputation and causing distress among customers. Addressing these operational shortcomings may be key to enhancing overall customer satisfaction. Read less