Air & Plumbing Today

The reviews generally reflect a strong appreciation for the responsiveness and attentiveness of the technicians sent by Air & Plumbing Today. Many customers commend the company for its prompt service, especially during emergency situations, showcasing a commitment to customer care that resonates positively with those who experienced urgent needs. The technicians, such as Irelynn and Iryland, recei... Read more

The reviews generally reflect a strong appreciation for the responsiveness and attentiveness of the technicians sent by Air & Plumbing Today. Many customers commend the company for its prompt service, especially during emergency situations, showcasing a commitment to customer care that resonates positively with those who experienced urgent needs. The technicians, such as Irelynn and Iryland, receive specific praise for their thoroughness and professionalism, indicating a generally strong skill set within the technician team. However, contrasting sentiments arise from experiences concerning customer service and pricing transparency. A few reviews point to negative interactions with office staff, specifically mentioning rudeness and lack of empathy from a particular representative named Jessica. This indicates a gap in the customer service experience that could benefit from training and improvement in how staff handles customer inquiries, especially in stressful situations. Another area of contention involves billing practices, with several customers expressing concern over unexpected costs. Instances of miscommunication regarding warranty coverage, repair costs, and upselling tactics by technicians were particularly highlighted. This raises significant trust issues, as some felt that they were not adequately informed about charges until after the fact, leading to feelings of being misled. Despite the negative feedback regarding communication and pricing, many customers express a deep loyalty to Air & Plumbing Today, citing their quality work and reliability for HVAC and plumbing needs. The sentiment indicates that while there are areas requiring attention, there remains a solid foundation of customer loyalty built on effective service delivery. Overall, improving customer service interactions, ensuring clearer communication regarding charges and warranty details, and addressing the occasional negative experiences may enhance the overall customer perception and restore trust where it may have been lost. Read less