AAA Affordable Plumbing Heating & Air Conditioning

The reviews received in the last month for AAA Affordable Plumbing, Heating & Air Conditioning reflect a predominantly negative sentiment. Many customers reported feeling overcharged for services and expressed disappointment in the quality of work performed. Common themes across the reviews include:High Charges and Lack of Transparency: Numerous customers noted that charges were far beyond reasona... Read more

The reviews received in the last month for AAA Affordable Plumbing, Heating & Air Conditioning reflect a predominantly negative sentiment. Many customers reported feeling overcharged for services and expressed disappointment in the quality of work performed. Common themes across the reviews include:High Charges and Lack of Transparency: Numerous customers noted that charges were far beyond reasonable estimates provided at the outset. Instances in which customers were quoted significantly lower amounts than what they ended up paying led to feelings of being scammed. For example, estimates cited ranged from hundreds to over a thousand dollars for relatively simple jobs, and many respondents expressed that they felt exploited, particularly vulnerable groups like the elderly.Unprofessional Behavior: There are several mentions of rude or unprofessional conduct from technicians and customer service representatives. Customers reported that technicians were argumentative and uncooperative when questions were raised about the work or pricing, leading to a toxic customer experience.Poor Communication and Follow-up: A frequent criticism involved the company's failure to show up for scheduled appointments, along with a lack of responsiveness when customers attempted to contact them for support. Several reviews highlight incidents where customers were left waiting for callbacks or updates that never came, contributing to an overall sense of frustration and neglect.Inconsistent Quality of Work: While some customers did compliment specific technicians for doing a good job, these reviews were rare compared to the negative experiences. Many noted that jobs were either incomplete or required follow-up after the initial service, leading to further inconvenience.BBB Complaints and Customer Loss: Multiple reviews reference filing complaints with the Better Business Bureau and expressing intentions to warn others against using the services. This demonstrates a deep-seated dissatisfaction that goes beyond individual experiences, affecting the company's public reputation. Overall, the analysis shows that AAA Affordable Plumbing, Heating & Air Conditioning is struggling with critical issues related to pricing ethics, customer service, and effective communication. These factors could pose long-term challenges if not addressed promptly and effectively. For potential customers, the reviews suggest significant risk in choosing this company for plumbing and HVAC needs. Read less