Review and analyze now for company Milestone Electric, A/C, & Plumbing and provide the analysis in the discussed format for the following reviews: '''Blair Huffman demonstrated exceptional skill and efficiency in diagnosing our HVAC system issues. His detailed diagnosis report accurately identified the root causes of the problems we were experiencing and outlined several potential solutions.
This comprehensive approach showed his thorough understanding of HVAC systems and his commitment to providing complete information to his clients. While the quote for the required repairs was higher than I initially anticipated, I appreciate that Blair took the time to explain each aspect of the proposed work.
His transparency in discussing costs and the necessity of each repair helped me understand the value of the service. What particularly impressed me was Blair's high level of professionalism throughout the entire process.
He was punctual, courteous, and patient in answering all my questions. His troubleshooting methods were systematic and thorough, leaving no stone unturned in identifying the issues with our HVAC system.
Overall, despite the higher-than-expected cost, I am extremely satisfied with Blair's service. His expertise, professionalism, and clear communication make him a highly recommendable HVAC technician.
Here's an update to my September 30th review. They finally followed up making three additional trips to the house.
They provided a quote...just one number. I asked for line item detail...at least labor, equipment and taxes.
I've asked them several times via email and voicemail. They just stopped responding.
Their onsite people are just fine. We have had no issues when we're together.
They are just not responsive otherwise. I'll keep you posted on progress or lack thereof.
Milestone, Manuel was prompt, courteous, and professional! Milestone in general has always been reasonable and very customer service oriented. Manuel is always informative and helpful if any questions and making sure he knows you are aware of any concerns or issues before he leaves.
Kim M Very polite, and professional. They did a great job and cleaned up.
They answered all my questions and gave me 2 fre filters with my silver duct cleaning package I requested an estimate for a new kitchen water filter. Alex came back for a second visit, and was totally courteous.
Still don't know if we will do it, but he did not put pressure on, greatly appreciated. Harley Allison is a fantastic plumber.
We needed a full natural gas re-route to power our generator. He developed a great plan and installed it perfectly and it passed inspection the very first time.
Great communication throughout the process. Highly recommend.
Mike was great! He gave us a recommendation to try instead of spending a lot of money. Very professional and friendly.
Good experience! Uriel did an excellent job repairing my toilet. He explained my options and pricing.
Terrence Johnson was great! Knowledgeable, considerate, friendly. Shared good information without being overbearing.
Blake was amazingly knowledgable and helpful but the bargaining abilities were limited and extremely expensive. It too bad cause it was an easy job that I would've been happy with him doing but the cost of doing business with your outfit is excessive to say the least.
Ty, Jim Hamilton Had an A/C condenser "fixed" for $4K by milestone only to have it break down three weeks later. When I called they said they would not get a tech to my house until the next day at the earliest because I called at 3PM.
I have a 22 month old child and it is over 95 degrees ouside. Cancelling my membership.
Go with a local HVAC company. Hugely disappointed by this scam of a company.
When the tech did come out to fix the unit for the fourth time (I guess he has no idea what he is looking at) he claimed that he has to order a replacement part and my home will be without reliable AC for the next week at least! Thank you for letting me know about the 3PM cutoff time. They next time that you install a faulty compressor I will make sure that it happens by 2:30.
Never calling again and I will be sharing my experience with my HOA and neighbors. They do not deliver what they promised.
Be warned. They charge an arm and a leg for a service that never made any significant difference in the room at my house that had temperature issues.
They added unnecessary work with the air ducts in my crawl space so they can get more money. They were always a no show for routine tune up after paying for the yearly membership.
Look away and beware of this bad business! Zero stars. Toilet issues Did an excellent job repairing my toilet.
Went well beyond what I expected. Prompt fixed issues very quickly the service was very good.
had a hard time scheduling, but finanally got someone to come. We've used Milestone for years and the technicians are generally very good.
Recently their sales practices seem to have changed and we're unlikely to use them again due to these sales practices. We agreed to a yearly maintenance plan for one year, which was automatically renewed without notice or consent.
The process to cancel this membership is difficult to find and complete (seemingly intentionally). We called to cancel this one week after the auto renew occurred and requested a refund.
After multiple calls Milestone agreed to refund half and would not agree to refund the other half. So we paid for 6 months of a service we had for 1 week and did not use.
Additionally, in the weeks leading up to this renewal Milestone called unsolicited at least once a week to try to send someone to check the house, which we did not need. They did not mention the membership renewal in any voicemail or text (of which there were many).
I gave two stars because their technicians are great, but it looks like they're resorting to some of the business practices of other companies that we stay away from. Today I had the pleasure of working with Scott Wagley of Milestone for an electrical inspection.
Scott thoroughly inspected my electrical system, recommended replacing my box with a safer, more efficient one, and worked amazingly hard to get me the absolute best price and value for my money. Then he set up every detail with Oncor for the day the work will be done.
He was expert and such a pleasure to work with. Neil Miles was the service rep who came to my house to install the electrical wiring for the new light in my pantry.
He was so helpful. He even went to Home Depot to purchase the special light bulbs required for my fixture.
He is a wonderful asset to Milestone and a great human being!!! Very knowledgeable and helpful. Nice and pleasant.
The explanation of what's going on was fantastic. Milestone also, did my replacement of my breaker box.
And I was pleased with that service. Bryar made feel taken of.
Blair was thorough and very pleasant to work with. He assessed our current A/C units and made appropriate recommendations.
Billy did a great job explaining our situation and recommending what next steps are for us and what milestone can offer. He is very personable and provided great service! In true consistent fashion, Milestone home improvement services provided on-point, service driven results.
My latest A/C & Furnace maintenance check was completed by technician Zaul H. Zaul is very efficient, is an expert in his craft and very professional.
Not only does he complete an excellent service maintenance check, he also communicates the essentials for keeping my unit in optimal working condition, ensuring filter changes on time, etc. Zaul has performed maintenance on my A/C twice now.
Both experiences were top-notch! Thank you Zaul and Milestone for always providing Grade A service and expertise!!! Highly knowledgeable tech. Prompt.
Cognizant of home cleanliness. Good communication.
Good warranty of the plumbing work they did. From the initial consultation to the completion of the service work, Milestone was very thorough and clear in their explanation of the service that was to be performed.
The service crew arrived on time, was extremely polite, and kept us informed throughout the process. They also cleaned up after themselves, which was a big plus.
Overall, we were very satisfied with the service provided. Jonathan did a great job replacing my pantry door jam light switch.
Jonathan quickly replaced the part and was in and out in no time. Thank Jonathan! We had our semi annual HVAC system check and our technician spent quite some time checking the unit inside and outside.
He cleaned the condenser and wrote up a detailed report. This process is included with our annual service contract so a great value.
Furnace check complete. It was nice to see the same technician from 1 1/2 year ago.
Taylor Gonzalez is kind, professional and efficient. He takes the time to explain what's what and show me what's going on and what's needed.
He's a technician I trust. Thanks Taylor (and Milestone) If they would just take those beyond annoying tv ads!!!!!!!! Might be more interested in using them.
Will was on time, polite and fixed my broken AC quickly! He air dropped a video of the repairs so I was able to easily share with my husband. Dennis B.
was great, communicative and easy to work with bringing my unit back to life and cooling again! Definitely would want him to come back and help should we have any other hvac need! Philip from Milestone Home was a professional, kind and trustworthy gentleman I've learned to expect from Texans. He thoroughly explained options available to me to update unsafe electrical issues in my daughters home.
I took advantage of a no interest 12 month repayment option available with good credit. Crew will be here to complete the total electrical overhaul tomorrow.
My hot water line broke underneath my home built in 1963. Ruined all of my floors.
Called Milestone and hired them to replace the pipe. After charging me $1500 I asked tech "Easy" if he replaced the line.
He said no that he repaired the part of pipe that was leaking. I said NO, the pipe needed to be replaced and thats what i assumed they were doing.
The pipe are old and needs to be replaced. His response was we fixed the problem.
I asked why he didn't replace pipe because it's old and needs replacing and that is what I understood them to be doing? He said that's what they do, just repair it. I asked again why didn't he replace it.
He replied again that's what we do repair it. Doesn't make sense at all.
If/when the pipe breaks again I'll have to go through this all again. I will be escalating this to owner.
They've been honest, trustworthy and reliable and are always professional to work with. They are not the cheapest but do a great job and guarantee their work.
Well worth it! We had to have the vast majority of everything done by milestone redone, all equipment removed and replaced due to many, many mistakes made by their HVAC and plumbing personnel. If you do use Milestone make sure you hire an independent inspector to validate their work while the Milestone employees are on site.
Everyone is very nice just highly incompetent and focused on making a big sale regardless of whether what they are recommending makes sense. HVAC Installations were all done incorrectly.
There is no quality assurance, standard operating procedures or supervision in our opinion based on our experience. Every technician sent out to correct the last technician's work had an entirely different solution to sell us.
We bought it until our ceiling started dripping water and falling apart due to water pooling in our attic as a result of failure to connect pipes that they installed. Really a shame because they are all so very likable.
Service today my Zaul was outstanding. Got the job done in a timely manner.
Explained everything! Great job Milestone Great service and very efficient. Appreciate the attention to detail and professional plumbers/electricians.
James, came to check my AC issues and he very knowledgeable and have good advises to save us from our electricity bill. Checked and fixed our duct works so we get better distribution of air.
We appreciate all his input and grateful for his service. Thank you James! I contacted Milestone Electric first when my condenser fan went out on my a/c unit.
Their quote was over $2400 to replace the fan and a capacitor. I called my brother who has been in the HVAC industry his whole life and he told me this was a major ripoff.
I contacted 2 other companies and their quotes for the exact same job and parts and labor was $1400, and the one I went with was $900. Run don't walk from Milestone Electric, they will "F" you in a flash like their commercial says.
I guess they have to gouge their unknowing customers to help pay for all the commercials they run. Tommy is the most knowledgeable electrician I have never met.
He is professional and friendly. Stellar service! I would recommend to any new homeowners:) I fell for the scam.
SMH. I have a room that doesn't get cool, like the others.
I heard the commercial that Milestone would come out and fix it for $189 and if they cant fix it, I don't owe anything. Of course when I called the sales team began working.
Offered me the $19.99/mo deal that included 2 "tune-ups". I fell for it and scheduled my first appointment.
Very polite people came out and did the whole, shoe cover thing, in an effort to impress. After checking my 10yr old system, that is currently working, I got told the bad news.
I NEEDED A WHOLE NEW SYSTEM. The technician couldn't believe how bad my system was.
The technician made me a fancy video showing all the bad things going on and then he left with a promise that the "sales" guy would come out soon to go over their recommendations. Two days later, on a Saturday mind you, the sales guy showed up.
He apologized for not having shoe covers and asked if he could step on my floor. lol.
He was polite and courteous. He then started to cover his presentation.
wow. I have been to presentations from timeshares in the past and the only thing this guy was missing was that he didn't offer me a margarita.
He went on to explain the history of the company and how family friendly they are. He asked if I had any questions on the company.
He then went on to explain that he had three options for me, the basic, the better and the best. Since I answered that this is my forever home, he suggested that I should really consider the best option because it "makes the most sense".
I about fell on the floor. The best option he was offering and according to him he was able to discount down to an amazing $62,000!!!! This was the top of the line with all the bells and whistles and warranties.
He also offered the middle better option which, after his discounts, came to about $52,000. And just because he offered the plain jane 3rd option, the plain, run of the mill option for about $32,000.
I have a 3300 sq ft house with two units. I didn't pay that much when I got it installed 10 yrs ago.
Long story long. He left with a thank you for your time and a promise I would call back.
I called another company who came out for a second opinion. This company was honest and said nothing is wrong with my systems.
I explained what Milestone told me and even showed him my concerns from the video that Milestone provided. This guy laughed and said, "yup, thats what they do".
Run. Dont walk, RUN away from Milestone.
I cant stress this enough. At the very least get a 2nd and 3rd opinion from other companies.
Milestone always sends knowledgeable , polite people to our home, and they get the job done to our satisfaction. We are loyal HVAC customers.
Robert at milestone replaced a GFCI outlet that kept tripping and provided information on a number of other things to both watch for or begin replacing due to age. Milestone has been very professional and pleasant to work withfrom beginning to end.
Would definitely recommend to others. Service technicians are alway polite, professional, thorough and knowledgeable.
People in the office are friendly and helpful. Their prices tend to be higher that independent contractors.
Request for service was scheduled within a day, and did not take long for assessment of work and estimate once electrician arrived. It took less than 2 hours for everything to be completed! Tries to upsell on everything little thing for a simple electrical job.
Got suspicious after receiving their bid to fix power outages, which began only after their first visit - ended up calling a more reputable electrician who fixed all problems for less than 1/4 of the Milestone estimate - have had no trouble since. Also called in Oncor to double check things for taking any money from us.
This company should not be allowed to do business. my technician Jeff, did a great job answering every thing I needed pricing for, and even pointed actual safety issues with my home, that weren't just selling points.
Zaul Hernandez was great. He explained everything he was going to do.
He was very detailed. He showed me pictures that he took of the furnace to show me the germicidal growth.
He explained in detail why I needed to have a germicidal light, which I did purchase. Zaul was very professional and made sure I understood everything that was explained to me.
Save your money! If you want a reliable plumber then DO NOT call Milestone Plumbing in Dallas/Fort Worth. In addition, their subscription program is a farse as I found out.
I joined their Subscription Program after the "Snoawmagedon" event in the Dallas Fort Worth area in 2020. I did this because it was very difficult to find a plumber when that event and for $20/month I thought I would be treated with some sort of priority.
Well, we are now in a very cold snap and one of my outdoor tankless water heaters froze. I had a trip planned with my wife with deposits and reservations made and we were supposed to leave onm the 16th.
Milestone Plumbing could not get to my home until the 17th so I delayed our departure until the 18th due to their word they would be at my home on the 17th. I scheduled the appointment towards the middle of the day because the forecast temperatures for then were to be in the low 40s and I expected that the water heater would be thawed by then.
At 08:15AM today Milestone calls me and tells me they will not respond because the water heater was still frozen. I explained to them the conversation that I had with the scheduler just 2 days prior where I was ASSURED that Milestone would be at my home on the 17th to check my water heater.
The caller said he would "check with the team" and call me back which he did just to tell me that they would NOT HONOR their promise to be at my home on the 17th. I then asked Milestone, as a "premium subscription member" if they could send a plumber to my home so they could show me how to turn off the water and natural gas to the water heater and I would schedule another appointment when I returned.m Answer to a "premium subscription member": "the manager said that we cant come out to show you how to secure your water heater.
That was it!!!!! If they are ready to flip-off a "premium subscription member" then what can anyone expect from them? Answer: Not much. Don't waste your time and money on Milestone and call a real reputable company not one that inflates their customer ratings and makes false promises.
Do not rely on them. HVAC checkup went smooth.
Installed a surge protector for the fan inside the main HVAC unit for a reasonable price. Quickly found the problem and fixed it at NO charge due to error when the lat tech was checking the unit for annual check-up.
Really appreciate the willingness to deal with the mistake on their part. Milestone may not be the cheapest in town, but does good work, backs it up which is very important to me and usually can get to us in a reasonable amount of time.
My concern with small shops is whether they are financially able to back up their mistakes. The othe factor is that they offer opinion as to preventive maintenance which is optional on the customer's part.
Horrible horrible customer service. I was quoted an 11-2 window to come out and service my thankless water heater.
Day 1 no one showed in that window. Finally received a call telling me they would need to reschedule.
Provide me with the same window for the next day. I was clear that I needed the tech there on the earlier side of the window due to needing to catch a flight.
At 1pm, still no tech. When I called I was told that once again they were running way behind.
So, rescheduled once again for the same window. At 11 am, no one showed up or called.
I called and their rep told me that I was next on the list. Tech had 30 minutes of work left and then would be headed my way.
He would call me once on his way. At 2:10 pm no Tech, nor did I receive a call indicating he would miss the window for now a 3rd time.
I called and recounted this entire story to the rep. She said she talked to dispatch and a manager and they promised I would be next as soon as a tech became available.
I told her my expectation at this point was for them to say the tech is on the way. I was not going to wait any longer given they had already wasted 9 hours of my time.
My recommendation to Milestone....stop saying "we'll fix it in a flash" . You can't even get there in a flash.
So disappointing.'''.
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