Aquaflo Drainage Systems

The reviews suggest a critical breakdown in communication as a key issue with Aquaflo Drainage Systems. Customers highlight a lack of proactive updates from the company concerning changes to the scope of work that were made unilaterally, leading to significant frustration. One reviewer was particularly upset about the re-routing of drainage, which not only deviated from the agreed plan but also re... Read more

The reviews suggest a critical breakdown in communication as a key issue with Aquaflo Drainage Systems. Customers highlight a lack of proactive updates from the company concerning changes to the scope of work that were made unilaterally, leading to significant frustration. One reviewer was particularly upset about the re-routing of drainage, which not only deviated from the agreed plan but also resulted in physical damage to landscaping and existing structures on their property. The feelings expressed reflect anger and disappointment, particularly with the project manager, Jerry, whose oversight was perceived as negligent. Another recurring theme is the perceived lack of expertise among staff, particularly regarding landscaping and irrigation systems. Customers reported that the workmanship fell short of expectations, with one review indicating repairs made to sprinkler systems were completed incorrectly, resulting in further issues. This has contributed to a decline in trust in both the personnel and their capabilities, as prior assurances turned out to be unfounded. Moreover, there is an acknowledgment of follow-up actions taken by the company after complaints, such as redoing certain tasks and promising to rectify damages. However, the initial errors and poor communication overshadow these efforts, reinforcing negative perceptions. Overall, the dominant sentiment is one of frustration, disappointment, and a strong inclination to discourage potential customers from using Aquaflo Drainage Systems due to their inadequate service and failure to honor agreements. Read less