Review and analyze now for company Accent Plumbing and provide the analysis in the discussed format for the following reviews: '''Had a plumbing issue with the kitchen sink where we just moved into. John came out and took care of the issue.
He was on time and did a great job. He didn't leave a mess or anything behind.
I would highly recommend. Great! Replaced garbage disposal.
Very neat, and definitely a pro. Very easy to communicate with.
Thanks! We had a great experience with Accent Plumbing today. We noticed a leak under our water heater today (it's only four years old!) - anyway, they came out right away to assess the issue, found us a warranty replacement and came back to install it same day.
Amazing. I am super bummed at Bradford White (the manufacturer of the water heater) as it should definitely last more than four years, but Accent for us all squared away.
Thanks! I would be careful, my drill went missing last time they came around. I rented a home with several plumbing issues each time they stopped by they never cleaned up after themselves.
They never fixed the plugs on the sink and told me it is what it is. Dishonest.
Left a hole under my bathroom sink. I was told it is what it is.
They are Dishonest people who leave messes behind I have used Accent plumbing for years for everything from small issues to large ones and continue to be impressed. Jose was my technician last week and was amazing.
He figured out and resolved two issues quickly and professionally. The Accent team is knowledgeable and does not try to sell me unnecessary services.
Their honesty and trust bring me back time and time again. Fantastic service.
Reliable, professional and very helpful. Definitely would recommend.
Our big-box Rheem water heater died on Friday (after only 8 years of light use), but by Monday, I had a brand spanking new Bradford White 50 gallon gas water heater up and running. Master plumber Kevin, and his able assistant John, did a meticulous job on the installation, which had its challenges: my home was built in '59, with the water heater squeezed into a tight alcove.
I also have an ECOsmarte water descaler sharing the same tight quarters. But Kevin and John got it done.
Also, shout-out to Steve Faller Jr for helping me get an extended 10 year warranty which even covers a cracked tank -- which 90% of the time is how these things fail. My 9 year warranty on the Rheem, in hindsight, was a complete joke -- fully covered only for the first 2 years and replaceable parts only for the next 7 years.
While I normally do DIY jobs around the house on weekends, the motor in our kitchen garbage disposal burned out & I was not going to have time on the weekend to fix it in a timely fashion, so I reached out to Accent Plumbing on a Friday & they sent someone over on Monday morning (8/1). Jordan Dye was prompt & got right to work & finished the job in record time.
He even helped us with a quick fix of a shower handle that had mysteriously broken the day before. Could not be any more pleased with the quality of service & value of the job - thanks! Fast response and job was done quickly and efficiently.
Our plumber was professional, pleasant and did a great job. I highly recommend Accent Plumbing! I needed multiple projects completed.
Flush tank less water heater - Install new kitchen faucet - Snake waste line and fix a leaking toilet. All done in one trip.
They were on time and competitively priced as always. Thank again for the great service.
We were referred here by a good friend. Unfortunately they were supposed to be here at 1pm.
Didnt call or show till 2:30pm. A call would have been nice, but there was nothing.
I went and got pizza because we had been waiting for awhile and were hungry. Coming back I couldnt park in my own driveway or on the side of my house and asked them if they could just back up a little so i could park.
The way the neighborhood is shaped I couldnt park anywhere else. The comment that one of the guys made was uncalled for.
If its such a hassel that they dont wanna be there or do the job we could have gone through someone else. They were fast to tell us whats wrong and which parts to get so they could fix what we needed.
We had to reschedule for them to come back because we didnt have everything they needed. They were very knowledgable about everything.
Although they did an okay job, I cant recommed them and I dont think we would be using them again. They left us with a leaking shower that wasnt leaking before.
We called and the guy sounded inconveniced that we had a drip. He asked us if we wanted him to cancel his other appointments to fix the drip.
We said no because we didnt want to take away from someone else who was waiting. He said he would try to fit us in the morning around 8am but he had other appointments.
The morning came but he didnt and neither did a call. Finally showed up at 4pm.
2 days wasted sitting and waiting around wondering when they were gonna come. Time managment seems to be very poor along with communication.
They didnt spend a whole hour which we paid for the first time and you would think if their work wasnt right they would not have a problem coming back and fixing it or checking before they leave. A customer shouldnt have to make a choice whether they cancel someone elses appointment or not.
Putting that on us wasnt right. They should allow enough time to get the work done or if something were to go wrong to fix it.
Also if your gonna be 1 hour and 30 minutes over an appointment time at least call. Accent plumbing always does top-notch work.
Timely, clean, courteous, and reasonably priced. Recommend them highly! Once again (I live in a 50+ year old house) I am thrilled at the service I received from this company.
In this case, Steve #3 took the time, and had patience with me, as he fixed my toilet tank - and today it works PERFECTLY! Steve wraps his expertise up in a kind, caring and humorous personality that, like sunrise and sunset, you can ALWAYS count on. He listens, he helps, his manner is always that of service, and he has always gotten it right with my family.
The prices are always fair and competitive and the service (at least for me) never needs a return call - in other words, they get it right the first time. You may be able to find a cheaper company out there, or one that promises the moon and stars, but I can tell you this: I have been on this earth long enough to know I want excellent, I want promises kept, I want money where mouth is, and I want it fixed correctly with no hassles.
And that is exactly why I will always call Accent Plumbing. Call, Come, Fix, Done.
Awesome service: I'll let the time line speak for itself: Tuesday, 11am, I notice my water heater is leaking in the garage. At 3pm, their technician Darian is here, diagnoses the problems and determines that the water heater is not fixable.
Wednesday, 9am, he is back with a new water heater. At 10:30, I am taking a hot shower, enjoying life :) Great service, friendly people.
We had problems with our water softener and they resolved everything. There was a little communication problems in the beginning but by the time all was said and done I was very happy and that's what matters.
I would call them again and recommend them to friends. *HIGHLY RECOMMEND*AWESOME EXPERIENCE*AMAZING SERVICE*GREAT COMPANY* As a local and family owned business, it is evident that the mission of Accent Plumbing is to satisfy the customer's needs and complete the work exceptionally.
There is definitely a sense of pride when they walk through the doors of your home. The team explained the process and scenarios which may present themselves.
Their communication was clear, concise and our options were professionally delivered with specific details. With Accent Plumbing, you can expect the BEST! No games, no hidden fees, quick responses, and explanations in simple language.
We HIGHLY RECOMMEND Accent Plumbing, and will continue to utilize their services going forward. Accent Plumbing provides excellent, affordable, and professional services.
The plumbers are knowledgeable, friendly, and efficient. It was comforting that the company worked with us to create a plan that fit our budget, and they even followed-up after the repairs to check on our service.
We're extremely satisfied! I've used A-Accent plumbing for 10 years. Mainly because they're in the neighborhood.
This time they ended a chance I'd ever use them again. I have an upstairs shower that unexplainably started releasing sewer gas after 20 years of service.
A-Accent hasn't found the reason for the odor coming from the shower drain after two visits, over a week apart, and then recommended a third visit to do a smoke test. One of the Jims there hung up on me because I told him I was a long time customer and wasn't f%#!happy with their service.
Meanwhile, they have left an insoection hole cut in the ceiling for a couple of weeks. That's the plumber if you could recommend a contact for drywall repair, he couldn't.
I couldn't believe how fast Travis arrived. He got right to work and installed my pressure control valve.
He was friendly and professional and the price was reasonable. Thank you! Travis is an excellent technician! Very professional and a credit to his profession.
He was able to replace my 1953 (year it was built) cast iron toilet flange with an exact replica, no plastic. I understand that everyone is very busy these days, but definitely worth the wait.
Thank you! Over the years Steve and his staff have been our go-to for all of our plumbing problems. We've had them out for simple repairs all the way up to full retrofit installation on our permitted casita remodel.
It's pretty clear there is a reason that Accent has been in the area and in business as long as they have- they're reliable, affordable and they do what they say they're going to do! Accent plumbing has been my go to plumber for years. They have a great team and are always responsive and honest.
They are also competitively priced. I'd highly recommend giving them a call for any of your plumbing needs! No water in the condo! Called Accent and the were here within 30 minutes.
Diagnostics determined that the main supply was turned off...don't know who or why. Problem resolved in a matter of minutes....and NO CHARGE !! These guys are honest and good ! Pl Steve and his crew were great to deal with.
He was the person to come out to assess the job and provide the quote. Then his crew performed the work.
Everyone was very friendly and professional. They gave me a very fair price, they did the work quickly and on schedule.
They communicated everything about the process (such as not doing landscaping) so there were no surprises. I am glad to have a family owned business in the neighborhood that is honest and does great work.
They'll have my plumbing business going forward. Steve at A-Accent Plumbing is always responsive when I call him.
We had an issue with our kitchen sink and he sent out a team to our house within a few hours of that phone call. His team was great, polite, and did an excellent job.
You couldn't ask for more from a plumbing company. Fast, efficient and reliable.
I have worked with other plumbing companies who I feel overcharge and don't actually fix problem. I have now had Chris send his crew out to fix problems that were not fixed by other plumbers as well as new problems.
I have always felt the work is great and appropriately charged. I also feel safe giving access to my house with no one home.
Hard to find good companies and this is one of them! Highly recommended I found A-accent through a referral to do a quick hot water tank issue. They called me right away, came over right away to evaluate my problem.
They ended up installing a Mac Daddy tankless system for me which required running a new gas line, installing a condensation line, a much bigger project than any of us anticipated. They had at least 5 guys in and out working to get it done.
They were all polite, professional, kept me informed of progress and issues as they came up. The owner also solved my water pressure problem without charging me and unclogged my garbage disposal.
I highly recommend them for emergency problems and I'm sure they would be great for routine maintenance also. Thanks guys! I just wanted to thank Steve from A-Accent Plumbing for coming over with his apprentice Travis and removing and replacing a trashed hot water heater.
It was obviously apparent that Steve is experienced and a true professional. He went the extra mile to do work that insured a quality installation.
I'm okay with friendly and knowledgeable, that way everybody is happy! My wife and I had a broken/leaky faucet that needed to be replaced. After several unsuccessful trips to Home Depot and other various plumbing supply stores, it was time to call an expert.
I choose Accent because they had great reviews on the Nextdoor app. When I first called and explain the problem, they actually spent several minutes helping me try to troubleshoot the issue before hiring them.
After we realized the job required some welding, they sent a technician out the same day. Even better is that they followed up a few days later to make sure everything was running smoothly.
Timely, professional, and helpful. 10/10 Our drains slowed.
I attemped to remove the PVC trap under our sink and the old glavanized pipe behind crumbled into my hand. We have a home warranty, but they denied coverage since I was the one who "broke" the pipe.
The company they sent out quoted me a price to fix the problem, which didn't include the repairs needed for paint, drywall and reinstalling a bathroom vanity. I decided to get a 2nd opinion.
I called Accent and they came out same to day to assess and give me an estimate. The estimate was about 1/2 what the other vendor quoted.
I gave them the job. The next morning, Jim was at my house and started work.
He worked diligently the whole morning and completed the job in 2 hours less than estimated, which ended up saving me even more money. Additionally, he was able to do the work without having to cause and damage to the walls outside of the sink cabinets/vanities, so I have no additional repair work to do! This was all around a great experience, especially having just come off a terrible one with my home warranty and their vendor.
Jim at Accent will definitely be my go-to from now on. Called Accent because they were close to my house at 32nd St and Camelback.
I had an issue that my main water line to sewer was blocked- causing back up into my 2 bathrooms. Plumber fixed the issue with 2 toilets not flowing and it was fixed short term.
1 day later the issue has reappeared- so primary issue was not fixed- I have attempted to call them back to see if they will honor the fact I paid them $360 and core issue not addressed ( primary clog in main line that was not properly fixed) Thus far they have not returned my calls. To be clear- they did fix the immediate issue - but primary cause of my problem was not properly addressed.
03-18-19 We've used Accent Plumbing several times now, and they never disappoint. We normally have had Steve come out, who is awesome, but today Travis helped us out and did a fantastic job.
Our shower needed a cartridge replaced, and when our DIY attempts proved disastrous, Travis fit us in to his schedule and was in and out in good time, especially considering what a nightmare our hardware is. He was nice, prompt, and professional, kept the space clean, explained what was happening, and resolved the issue perfectly.
The price was better than we expected, too. We're always pleased with the service Accent Plumbing gives us, and we're grateful for the great job Travis did getting our shower fixed and working again! I called Accent plumbing after we got an astronomical quote from George Brazil and had another plumber bail on us.
They were able to come same day and we had quick, professional, and affordable service. Highly recommend!! Accent plumbing has helped us with our various projects.
They are dependable, charge fair prices, and have excellent communication. We have done business with them for a while and will continue to do so in the future.
After having a different company out that said there was a cracked line and estimated a repair in the several thousands we decided it would be a good idea to get a second opinion. A-Accent came from great recommendation of some friends that they're honest and affordable.
I can definitely agree with that recommendation. From the time I first spoke with Steve over the phone to the time of service, both the options given, and thought put into cost savings with their diagnosis was spot on.
If you're looking for an honest and extremely experienced service look no further. I needed a new toilet at my retail shop.
After seeing that the original toilet from 1952 would not stop leaking and my water bill got up to $78 (usually 15) I bought a new toilet. I called some guys on craigs list and then I called Accent plumbing who I used 4 years ago to install a new TOTO toilet in our home.
They also replumbed all the old cast iron pipes to copper in my house back in 2001. I read the bad review but though what the heck...they always did me well so I will give them a call .
So long story short they took out the old toilet and perfectly reseated the new Kohler toilet and the whole thing was done in less that 2 hours and they were right in line dollar wise with the quote a gotten from some guys on Craigs list.(who I was not sure about) I also learned that the two bad reviews they got were from an employee who is no longer there. So I waited 5 weeks since they did the install of the new toilet to write the review and all is well and perfect.
The plumber who worked on my job was named Shannon.(Irish ) He is older and experienced. I think that if you talk to people straight and tell them what you expect of them...then they will deliver as you requested.
They did a great job. Plain and simple.
Tom It is Christmas day and I am fully enjoying my family and this special day because Accent was willing to come back on Christmas Eve to get things all wrapped up. This is our second time using them.
A slab leak occurred at the end of us updating our house. To ensure we had no more problems and that we had water for the holidays, they repiped all the remaining lines in the slab so we don't have to do this again.
This was not our first slab leak. They were respectful to the other contractors we previously had scheduled to work on the house.
The two young men were knowledgeable, professional and were willing to work late and show up early. Hopefully we are good for a long while, but we would not hesitate to call them and bring them back into our home.
I had three sinks back up in my kitchen and garage. Called and got it taken care of the next morning.
Plumber Jim was highly experienced and knowledgeable and personable, too. He fixed the issue is less than an hour and I couldn't be happier.
We have used Steve many times over the years. Just recently we had a water heater go out.
I called Steve late one even and Steve was out the next day. He replaced the water heater.
It was an easy process. His prices are very competitive and his services is second to none.
Thank you Steve for making a problem go away. As always, we received expert plumbing help quickly from A-accent, at a reasonable price.
Thanks! This company was recommended to me by two different friends. No wonder why.....they did a great job! They called before they came, which was early, they were in clean uniforms, pressed no less.
They introduced themselves and went to work. They took the time to explain to me what they were doing and asked me if I wanted one job done because it involved a roofer.
They did a great job, I can't say enough good about Steve and his team! These guys are THE BEST!! I had an amazing experience with them. My husband and I had two other plumbers come to the house and they couldn't fix our issue and was trying to charge so much.
Accent plumbers came in and took care of us, found the issue and within 2 days they had everything back up and running perfectly. Tim was the plumber that came over, super friendly and knowledgeable guy.
I would definitely recommend them to anyone looking for great service. I called because I had a leak under my kitchen sink.
They were able to get me scheduled for service the next day. The service guy showed up on time and was very pleasant.
He fixed all my problems in a reasonable amount of time and for a great price. I received a follow up call from Jim the same afternoon.
I will absolutely call them again for all my plumbing issues. Highly recommended! Had Accent Plumbing out to reinstall fixtures after having new counters installed.
Faucet, soap dispenser, dishwasher, and disposal. All less than 2 months old.
Plummers worked about an hour. Charged $112.
Less than 5 minutes after they left I called to tell them there was a leak under the sink. Waited a couple of days without use of the sink for someone to come back out.
The guy spent a few minutes tightening screws where the disposal connects. Fixed the leak.
Asked while he was there if he could check the flush on the toilet. Another 5 minutes.
2 weeks later sent a bill for $115. When I called was told there was no guarentee for the sink not to leak.
I said it leaked as they were leaving. Told I owe the trip no matter what.
Very argumentative. I happened to mention that I owe for the guy looking at the toilet.
Well now that's a trip charge in itself! Case closed! I was a good customer. Will never use them again.
I feel I owe the extra time for the toilet. Not for tightening sink screws what wasn't done right the first time.
Lost a good customer over a few dollars difference. Got back to me with an estimate quickly; showed up on time; Jim did a great job repairing the problem; and even got a follow-up call from the owner afterwards to make sure everything went well.
Would use again. Amazing customer service!!! Steve spent time with me on the phone and answered all my questions and kept me performed on what was possible wrong with our faucets.
Travis showed up on time to our service call and addressed all concerns. He was courteous and informative.
I highly recommend Steve and his crew, and look forward to using them again in the future. We have been using A-Accent plumbing for years, and with a 70-year-old house, we see them at least once a year.
It is very easy to get an appointment, and they always call when they are on their way. They are a family run business and they actually mentor trainees.
This company has done some huge jobs at our house (replacing a portion of the main drain due to tree roots) and lots of minor jobs. They are true professionals.
A-Accent Plumbing is a very impressive company. I asked them to install a Tankless Water Heater as well as a PCV and attend to a clogged faucet.
In all cases the crew they sent out represented the company well, performed the job efficiently and left the job site immaculate. If you want it done right with excellent customer service after the job is done, I have no hesitation in recommending them for your plumbing needs Dan Cifelli arrived right on time this morning to repair a leak in my kitchen drain.
He took the time to explain the excavation that needed to be done to reach the drain pipe in the wall, and when finished later in the day, explained what he did to fix the problem plus further work that might be needed. As another recent reviewer stated, he was very personable and knowledgeable, and I had no hesitation in trusting him to rip open a hole in the kitchen wall to fix the leak.
I will definitely use A-Accent again and will happily recommend them to others! They did me a HUGE solid. I called them out for a leaking spigot in the back.
I was going to replace it myself but I couldn't get the water main to shut off. I tried every tool and thought I might break it.
Instead, I called these guys. Guy shows up in a few hours, takes one look and asked why not just use the secondary shut off that was attached to the spigot in the front.
Flipped lever, water off. I'm an idiot.
He said not to worry about this one and didn't charge me for showing up. That right there is amazing customer service and the way should be done.
Easily could have charged me anyway. I will definitely call them again if I need any plumbing needs!!! I was very pleased with Accent Plumbing's Services.
They were aware I am a senior citizen and working on a limited budget. They were professional, didn't try to up sale or talk me into anything I did not need, and finished the job in an efficient manner.
I also like to support local family businesses, so it was a win-win. I have used Accent several times in the past and they always respond in a timely manner.
During the last visit, Jim responded on the same day and was able to quickly diagnose and repair both of my toilets in a short period of time. I will definitely use them in the future.
We were referred by our realtor to this company when we needed a plumber within one week of moving into our new home. Steve was very courteous on the phone, and apologized for not being able to come out that evening ( it was 3ish when we called) but would be out the next morning first thing.
He called the next morning to make sure it was ok to come out. Quoted a fair price for the work, and arrived promptly.
He was able to clear the clogged main line quickly, put a camera in the line to show me what was going on, and was very patient explaining everything as he went along. I would recommend Steve to anyone needing a plumber.
Very unprofessional and rude. Acted like he was doing me a favor to replace a water heater.
Had enough and got someone else to do the job. As a small business owner, I know if I treated my clients like this, I would have no clients.
My usual handyman was sick so he recommended Steve at A-Accent Plumbing to install a new sprayer head for my kitchen faucet. I had already purchased the part so it was (I thought) a simple matter of attaching it.
The plumber arrived very promptly - the same day I called. He was finished in 30 minutes, charged me $98 for an hour's labor & left.
I thought it was a lot but hey! He came & fixed my problem quickly. Fast-forward 2 weeks.
The sprayer head fell off in my hand. My handyman came to see what was wrong and told me it wasn't installed correctly & he would speak to Steve about the issue.
Steve, however, was completely "unresponsive" (handyman's words). No fix, no refund, no nothing.
I will NEVER use this company again & will encourage anyone who asks to go elsewhere for their plumbing needs. This is the first negative review I have ever written.
We are long time residents in the Phoenix area. We have always used A-Accent plumbing for our plumbing needs including remodel.
Their service has always been prompt, fair and professional. We would recommend them to anyone.'''.
Read less
“Attention to detail needs improving. Concerns about way plumbing was done but everything works as it...” according to 5 users
