Pickell Plumbing

The reviews for Pickell Plumbing present a diverse array of customer experiences, which can be categorized into several key themes:Pricing Transparency and Value: A significant number of customers expressed dissatisfaction concerning pricing. The $275 fee for an initial service visit was notably criticized for lack of prior communication. While some customers found the overall service costs reason... Read more

The reviews for Pickell Plumbing present a diverse array of customer experiences, which can be categorized into several key themes:Pricing Transparency and Value: A significant number of customers expressed dissatisfaction concerning pricing. The $275 fee for an initial service visit was notably criticized for lack of prior communication. While some customers found the overall service costs reasonable, others perceived them as excessively high compared to competitors, especially when dealing with what they considered straightforward plumbing issues.Quality of Work: Many customers did praise the quality of the plumbing work performed, noting that specific technicians, such as Danny, demonstrated expertise and proficiency in solving complex plumbing problems. Some users reported successful interventions in urgent situations, highlighting their satisfaction with the results.Customer Service and Communication: There are mixed opinions regarding customer service. Several reviews cited excellent customer service experiences, noting the responsiveness and friendliness of certain technicians. In contrast, other customers reported poor communication, including unreturned calls and delays, which contributed to their frustration and negative feelings towards the company.Professionalism and Reliability: While there were positive mentions of timely service and a professional demeanor in high-pressure situations, some reviews reported unprofessional behavior from employees, both in terms of work conducted and conduct on the road. Instances of perceived reckless driving by company vehicles were troubling for several reviewers, which raises concerns about the company Read less