Nathan’s Plumbing

Nathan's Plumbing has a strong base of loyal, long-term customers who consistently praise his technical knowledge, responsiveness, and willingness to go above and beyond — including walking customers through repairs over the phone at no charge. Project completion scores well overall, with multiple reviewers noting jobs were finished promptly, correctly the first time, and with follow-through on ... Read more

Nathan's Plumbing has a strong base of loyal, long-term customers who consistently praise his technical knowledge, responsiveness, and willingness to go above and beyond — including walking customers through repairs over the phone at no charge. Project completion scores well overall, with multiple reviewers noting jobs were finished promptly, correctly the first time, and with follow-through on callbacks. However, professionalism and pricing scores are meaningfully dragged down by a recurring pattern of negative reviews: at least three reviews cite unprofessional communication or behavior (rude responses, hanging up on customers, ignoring messages), and at least three reviews raise pricing concerns including undisclosed charges, no upfront quotes, and a disputed $500 overcharge. One negative review involves a road rage incident with a company vehicle, which while not a direct service complaint, reflects on business conduct. The experience dimension scores highest, supported by numerous specific accounts of skilled diagnostics and quality workmanship across complex jobs. Read less