Koen Plumbing

The reviews present a mixed yet predominantly favorable view of Koen Plumbing. A significant theme that emerges is the efficiency and promptness of the service, with several customers acknowledging the swift response times especially in emergency situations, like a leak before a snowstorm or when a bathroom leak occurred while the homeowners were out of town. The technicians' professionalism, spec... Read more

The reviews present a mixed yet predominantly favorable view of Koen Plumbing. A significant theme that emerges is the efficiency and promptness of the service, with several customers acknowledging the swift response times especially in emergency situations, like a leak before a snowstorm or when a bathroom leak occurred while the homeowners were out of town. The technicians' professionalism, specifically mentioning John, is a recurring highlight. Reviewers often describe their interactions with him as friendly and attentive, reinforcing a solid customer service experience. Despite the commendations, there are notable criticisms regarding pricing. Some customers feel the costs associated with repairs and services are excessive, especially in comparison with other plumbing companies. A specific complaint pointed out the difference in pricing experienced by a customer's spouse versus subsequent evaluations made by the customer upon their return. This sentiment suggests that there may be a disconnect between initial quotes and final costs, leading to feelings of being overcharged or taken advantage of. In summary, Koen Plumbing is appreciated for its reliable service and effective communication, but the high cost of services remains an area for improvement that could affect customer satisfaction and future recommendations. Addressing pricing transparency might enhance overall customer experience, balancing their high standards of service with more competitive pricing strategies. Read less