Starnes Plumbing & Sprinkler Systems

Most reviews convey a high level of satisfaction with Starnes Plumbing, indicating that customer service is a core strength of the company. Key themes include:Professionalism and Expertise: Customers frequently mention the technicians' professionalism, skills, and knowledge. Many reviews specify particular employees (like Brett and Brent) who have made significant impressions on clients through th... Read more

Most reviews convey a high level of satisfaction with Starnes Plumbing, indicating that customer service is a core strength of the company. Key themes include:Professionalism and Expertise: Customers frequently mention the technicians' professionalism, skills, and knowledge. Many reviews specify particular employees (like Brett and Brent) who have made significant impressions on clients through their expertise and ability to quickly resolve issues.Timeliness and Responsiveness: Several reviews emphasize prompt service, with many customers praising the company's ability to respond to urgent plumbing needs on the same day. This rapid response is a critical factor for clients, especially when water leaks and plumbing issues arise unexpectedly.Friendly Customer Service: Reviewers consistently note the warm and friendly attitude of the staff, including office personnel, which enhances the overall customer experience. This aspect is particularly highlighted in interactions with Rebecca and other team members, who are lauded for their approachability and willingness to assist.Quality of Work: Reviews frequently highlight that repairs and installations are done thoroughly and effectively, with many customers expressing that the work was completed correctly the first time, leading to high levels of trust in the company.Communication Issues: While most reviews are positive, there are a few mentions of frustrations regarding communication lapses. One customer described a lack of follow-up and responsiveness after their attempt to engage the services, which contrasts sharply with the general consensus of effective communication noted throughout other reviews.Long-term Relationships: Many customers report that they have used Starnes Plumbing for years, indicating strong customer loyalty. This suggests that the company has successfully built lasting relationships with its clientele based on trust and quality service.Value for Money: Customers often remark that they find Starnes Read less