Princeton Plumbing

The feedback for Princeton Plumbing reveals a significant division in customer experiences. On the positive side, numerous reviews commend the company's prompt response times, thorough work, and friendly technicians. Customers express gratitude for the cost-effective solutions Princeton Plumbing provided, particularly in emergencies. Specific employees, including Jillian and Joe, receive accolades... Read more

The feedback for Princeton Plumbing reveals a significant division in customer experiences. On the positive side, numerous reviews commend the company's prompt response times, thorough work, and friendly technicians. Customers express gratitude for the cost-effective solutions Princeton Plumbing provided, particularly in emergencies. Specific employees, including Jillian and Joe, receive accolades for their professionalism and the quality of their work. Consistent positive messages include the satisfaction with prompt callbacks, efficient diagnostics, and the thoroughness of the service offered. Conversely, a substantial minority of reviews highlight serious issues with customer service, particularly regarding communication and follow-through. Customers express disappointment over delayed service, unanswered messages, and lack of proactive communication about scheduled appointments. This inconsistency seems to lead to feelings of frustration among some clients, who felt abandoned or ignored after their initial service calls. Ultimately, Princeton Plumbing appears to have the potential for high customer satisfaction based on the quality of service provided by their technicians, yet they must address significant gaps in customer communication and service delivery to enhance their overall reliability. Customers express the desire for a trustworthy, dependable service, indicating that improved communication practices could help bridge the gap between positive service delivery and customer expectations. Read less