Perry the Plumber

The overwhelming majority of reviews describe severely negative experiences with Perry the Plumber across nearly every dimension. Professionalism is the most heavily documented failure, with multiple reviewers citing rude technicians, a technician walking off the job mid-appointment, being hung up on by the owner, and extremely poor communication including unreturned calls lasting weeks. Project c... Read more

The overwhelming majority of reviews describe severely negative experiences with Perry the Plumber across nearly every dimension. Professionalism is the most heavily documented failure, with multiple reviewers citing rude technicians, a technician walking off the job mid-appointment, being hung up on by the owner, and extremely poor communication including unreturned calls lasting weeks. Project completion is similarly poor, with multiple jobs left unfinished, appointments missed or rescheduled without adequate notice, and parts delays stretching for weeks due to supplier inflexibility. Experience scores are low as well, with one reviewer noting the technician left without even inspecting the problem, and another describing a misdiagnosis or deliberately misleading reporting to a home warranty company. Pricing received a marginally higher score only because one job was ultimately completed at an agreed price, though a mid-job price increase and a charge for locating a main water valve were flagged as problematic. The single positive review, which described a prompt and helpful experience replacing a garage door opener, is an outlier and insufficient to meaningfully offset the volume of strongly negative feedback. Read less