Kelly Plumbing Company

Across the reviews analyzed, there are commonalities and notable contrasts in customer experiences with Kelly Plumbing Company. Positive aspects include the effectiveness and efficiency of the plumbing work completed by the company, particularly by the technician named Ed. Multiple reviewers praised his quick response times and the quality of repairs made during emergency situations, such as fix... Read more

Across the reviews analyzed, there are commonalities and notable contrasts in customer experiences with Kelly Plumbing Company. Positive aspects include the effectiveness and efficiency of the plumbing work completed by the company, particularly by the technician named Ed. Multiple reviewers praised his quick response times and the quality of repairs made during emergency situations, such as fixing a gas leak and a leaking copper line. The service was characterized by satisfactory outcomes, with one reviewer specifically mentioning that Ed "saved the day," indicating high customer appreciation for his problem-solving abilities. Pricing also appears to be a consistent point of praise. Customers highlighted that compared to competitors, Kelly Plumbing Company offered fair and reasonable quotes for their services, further solidifying the company's value proposition in the plumbing market. However, the reviews do reflect significant concerns regarding the professional demeanor of the technicians. Several customers expressed discomfort with the lack of introductions upon arrival, citing feelings of unease at having unknown individuals enter their homes without proper identification or attire. This issue of professionalism, particularly regarding personal presentation and communication, emerged as a prominent drawback in the reviews. Despite these concerns, the overall response to the company remains favorable. Customers appear to appreciate the craftsmanship and promptness of service, suggesting that any professionalism issues might be addressed as Kelly Plumbing Company continues to build its reputation. Thus, while there is room for improvement in staff professionalism, the company has successfully garnered positive customer feedback through effective service delivery and fair pricing. Read less