J & K Plumbing

Across the reviews, common themes emerge, illustrating a polarized sentiment toward J & K Plumbing.Positive Experiences: Several clients reported favorable interactions with technicians, particularly highlighting Jake's dedication to solving plumbing issues quickly and efficiently. Reviewers appreciated the technical competency and safety tips provided during service calls, particularly when discu... Read more

Across the reviews, common themes emerge, illustrating a polarized sentiment toward J & K Plumbing.Positive Experiences: Several clients reported favorable interactions with technicians, particularly highlighting Jake's dedication to solving plumbing issues quickly and efficiently. Reviewers appreciated the technical competency and safety tips provided during service calls, particularly when discussing plumbing problems and potential solutions. Positive experiences often emphasized a prompt response to plumbing emergencies and courteous behavior from technicians.Negative Customer Service: A significant number of reviews criticized the company's customer service, particularly from Kathy, the phone representative. Many customers described her communication style as rude and dismissive, leading to frustration in scheduling and managing service requests. Customers expressed dissatisfaction regarding the wait times for appointments and perceived insensitivity towards their plumbing emergencies.Allegations of Dishonesty: Multiple reviews raised concerns about allegations of dishonesty in reporting service completions without resolving issues, especially in regards to relationship dynamics with American Home Shield. Reviewers often stated their frustrations about how J & K Plumbing reported job completions incorrectly to AHS, which prevented warranty claims from being honored. Such claims had severe implications for customers, leading to unresolved plumbing issues and further financial strain when they had to hire alternative services.Mixed Reactions to Service Efficiency: While some customers praised quick service, others lamented significant delays in scheduling or marked complaints as unjustified by technicians. Complaints about being sent home before the technician could wait for their arrival added to dissatisfaction. Additionally, a consistent theme involved technicians marking jobs as completed without properly addressing the plumbing problems, which further compounded the issues reported by customers.Strong Recommendations Against the Company: A noteworthy number of reviewers strongly advised against using J & K Plumbing. Many reported having to hire third-party services to fix or identify issues that J & K Plumbing overlooked. Some customers characterized their experiences as close to scams, emphasizing a feeling of frustration and betrayal, particularly when they followed up or required additional service. In conclusion, while there is a subset of customers who highlight the effectiveness and professionalism of specific technicians, the overwhelming feedback centers around negative customer service, perceived untrustworthiness, and a troubling pattern of poor communication that suggests J & K Plumbing struggles to maintain a satisfactory standard of care for their clientele. Read less