Frymire Home Services

Mixed Experiences with Technicians: Several reviews highlighted the competence and friendliness of individual technicians, such as Nick, Jeremy, and David. Customers appreciated their thoroughness and professionalism during service calls. However, the inconsistency in service quality is a recurring theme, with some technicians viewed as more focused on sales than actual repairs.High-Pressure Sa... Read more

Mixed Experiences with Technicians: Several reviews highlighted the competence and friendliness of individual technicians, such as Nick, Jeremy, and David. Customers appreciated their thoroughness and professionalism during service calls. However, the inconsistency in service quality is a recurring theme, with some technicians viewed as more focused on sales than actual repairs.High-Pressure Sales Tactics: A significant number of reviewers reported feeling pressured to agree to unnecessary repairs or replacements. Many expressed concern over being upsold on expensive services, with some stating they were quoted significantly inflated prices for repairs that were later deemed unnecessary by alternative service providers.Pricing Concerns: The overwhelmingly prevalent theme in the reviews is the issue of inflated pricing. Many customers complained that Frymire's charges were significantly higher compared to industry standards, often without clear justification. For instance, charges for minor repairs such as capacitor replacements or simple plumbing fixes far exceeded what customers found elsewhere.Customer Service and Communication Issues: There are numerous accounts of poor communication from the company's customer service. Reviewers noted that promised follow-ups rarely occurred, appointments were canceled without notice, and responses to inquiries were slow or nonexistent. This lack of effective communication greatly contributed to customer frustration and dissatisfaction.Perception of Ethical Concerns: Several reviews indicated a strong belief that Frymire exploits its customers, especially vulnerable populations such as the elderly, by suggesting unnecessary and costly repairs. Customers reported feeling taken advantage of, which has led to mistrust and a reluctance to recommend the service to others.Negative Impacts of Management Change: Many reviewers pointed out that since Frymire's acquisition by Granite Comfort, there has been a notable decline in service quality and customer relations. Longtime customers expressed disappointment and felt the company no longer mirrored its former values of trust and quality service.Satisfaction with Resolution Efforts: Not all experiences were negative; some reviews reflected positive outcomes, particularly when service issues were escalated to management. Some customers noted that while initial service might have been poor, follow-up from management led to satisfactory resolutions. However, these instances were the exception rather than the rule.Comparative Experiences with Competitors: A noticeable trend was that many customers found better value and service with other HVAC and plumbing companies. Frequently mentioned were the lower pricing and more honest service from competitors, prompting many long-term Frymire customers to switch providers. In conclusion, Frymire Home Services faces substantial challenges in restoring its reputation and customer trust amidst growing concerns over pricing, service consistency, and ethical business practices. The company would benefit from addressing these areas to improve customer relationships and satisfaction. Read less