D-N-A Plumbing

DNA Plumbing receives strong praise for responsiveness, punctuality, and courteous technicians across a large volume of reviews, which drives a respectable professionalism score. However, pricing is a significant and recurring concern — multiple reviewers across different years describe bait-and-switch quoting, dramatic upcharges in emergency situations, and charges for incomplete or incorrect w... Read more

DNA Plumbing receives strong praise for responsiveness, punctuality, and courteous technicians across a large volume of reviews, which drives a respectable professionalism score. However, pricing is a significant and recurring concern — multiple reviewers across different years describe bait-and-switch quoting, dramatic upcharges in emergency situations, and charges for incomplete or incorrect work, pulling the pricing score well below average. Project completion is mixed: the majority of jobs appear to be finished, but several notable reviews describe misdiagnosed leaks, work left unresolved, failed callbacks, and at least one instance of a technician damaging equipment during a repair. Experience scores moderately well given the volume of positive technical feedback, but is tempered by multiple credible accounts of misdiagnosis and sloppy workmanship. The overall WW Score of 68.2 reflects a company with genuine strengths in availability and customer-facing behavior, undermined by a consistent pattern of pricing complaints and occasional quality failures. Read less