Ardent Plumbing

Overall, the sentiment regarding Ardent Plumbing is largely positive, especially in relation to specific staff members like Nick and Kevin, who received consistent praise for their professionalism and customer service. Many customers highlighted the company's quick response times and their abilities to diagnose and resolve issues efficiently, often on the same day. Reviewers appreciate the upfront... Read more

Overall, the sentiment regarding Ardent Plumbing is largely positive, especially in relation to specific staff members like Nick and Kevin, who received consistent praise for their professionalism and customer service. Many customers highlighted the company's quick response times and their abilities to diagnose and resolve issues efficiently, often on the same day. Reviewers appreciate the upfront pricing and transparency in communication, which fosters trust among clients. However, there are notable criticisms that temper the positive feedback. A couple of reviews highlighted serious service-related issues, particularly surrounding customer interactions that detract from the company's overall reputation. The incident involving a service vehicle's driver displaying rude behavior is particularly alarming as it raises concerns about the professionalism expected from the company. Additionally, experiences associated with the filtration system installation resulted in significant damage, contributing to a lack of recommendation from affected customers. Despite these issues, many customers remain loyal and express intentions to continue using and recommending Ardent Plumbing for future plumbing needs, indicating a strong customer base and trust in the core plumbing services offered. Reviews focus on both the quality of work and necessary fixes, spotlighting the balance between excellent service and areas needing attention. Thus, while the company has solidified a positive image with many satisfied clients, addressing customer service consistency and project follow-through is crucial for overall reputation enhancement. Read less