Silvio

A substantial majority of the reviews indicate a favorable view of Silvio's Plumbing, with customers appreciating the friendly and knowledgeable staff, timely arrivals, and reasonable prices. Many reviews showcased multiple repeat customers who not only return to Silvio's for their plumbing needs but are enthusiastic advocates for recommending the service to family and friends. This suggests a str... Read more

A substantial majority of the reviews indicate a favorable view of Silvio's Plumbing, with customers appreciating the friendly and knowledgeable staff, timely arrivals, and reasonable prices. Many reviews showcased multiple repeat customers who not only return to Silvio's for their plumbing needs but are enthusiastic advocates for recommending the service to family and friends. This suggests a strong and loyal customer base built over years. Positive experiences often highlighted included prompt emergency responses, especially with complex issues such as sewer line replacements and water heater malfunctions. Customers noted Silvio's readiness to work under tight deadlines, particularly in situations involving real estate transactions, which emphasizes a commitment to customer service during critical times. Conversely, several negative reviews point to substantial areas of concern. Some clients expressed frustration regarding poor communication, particularly concerning follow-ups on service issues or repairs that had not resolved the initial problem. A couple of instances of missing appointments without any prior notice were particularly damaging to the company's reputation among these customers. Meanwhile, customers also voiced dissatisfaction with the quality of work in specific cases, including incomplete jobs that left significant issues unresolved, which further aggravated these customers. Overall, while Silvio's Plumbing enjoys a robust reputation among a significant segment of its client base, there are critical areas for improvement regarding communication, follow-up service, and ensuring consistent work quality. Addressing these negative experiences is essential for retaining customer trust and enhancing the overall service reputation. Read less