Connections a Plumbing Company

The reviews for Connections, a plumbing company, reveal a concerning trend of dissatisfaction with customer service and workmanship. Customers report being misled about project costs and timelines, and many highlight a lack of effective communication and professionalism from the owners, particularly from Todd and Xiaojie. While there is one positive review praising rapid response time and effectiv... Read more

The reviews for Connections, a plumbing company, reveal a concerning trend of dissatisfaction with customer service and workmanship. Customers report being misled about project costs and timelines, and many highlight a lack of effective communication and professionalism from the owners, particularly from Todd and Xiaojie. While there is one positive review praising rapid response time and effective repairs, the overwhelming sentiment leans toward a negative experience characterized by rudeness, intimidation tactics, and unfulfilled service promises. In detail, the reviews present a mixed bag but lean heavily towards a negative sentiment. Several customers expressed frustration with the owners' attitudes, describing them as rude and dismissive. One reviewer describes receiving a threatening email from Todd after expressing second thoughts about a major plumbing project, indicating a lack of understanding and flexibility. Other reviews underscore issues with uncompleted work or the perceived need to hire alternate service providers to rectify problems that should have been addressed by Connections. Positive feedback is notably sparse, with one reviewer praising the company's quick response to an emergency plumbing leak. This contrasts sharply with the numerous complaints highlighting discontent with customer service and the handling of service requests. A common theme is the perceived lack of accountability and willingness from the owners to rectify issues after payment for services rendered. Overall, the reviews suggest significant room for improvement in customer relations and work quality for Connections if they hope to elevate their reputation and client satisfaction in the plumbing industry. Read less