True Plumbing

Service Quality and Technician Performance: A number of reviews praised specific technicians by name, noting their professionalism, efficiency, and excellent communication skills. Technicians like Darrius, Derek, and Brison received high commendations for their friendly demeanor and quality workmanship. Positive feedback often emphasized how technicians took the time to explain issues and didn't p... Read more

Service Quality and Technician Performance: A number of reviews praised specific technicians by name, noting their professionalism, efficiency, and excellent communication skills. Technicians like Darrius, Derek, and Brison received high commendations for their friendly demeanor and quality workmanship. Positive feedback often emphasized how technicians took the time to explain issues and didn't pressure customers into unnecessary services.Customer Loyalty and Trust Issues: Long-time customers mentioned a strong sense of disappointment with changes in service quality after the company changed ownership. While some clients had previously recommended True Plumbing widely, several expressed frustration about inflated pricing and a sense that trust was eroded. This highlighted a critical tension between previous experience and current service quality, leading to a weakening loyalty from past customers.Pricing Concerns: A recurring theme in the reviews was related to cost. While some stated that the service was worth the higher price, others felt that the quotes provided were excessively high compared to competitors, particularly for common plumbing issues. Instances of charges for estimates, service fees, and allegedly inflated costs led to significant frustration and comparisons with other service providers offering more competitive rates.Communication and Scheduling Problems: Several reviews noted issues with scheduling and communication, particularly after changes in ownership. Customers reported instances where appointments were canceled or rescheduled without proper notification, resulting in dissatisfaction. The inconsistency in communication has seemingly left many feeling neglected or unvalued.Positive Experiences Amidst Concerns: Despite the negative sentiments associated with pricing and communication, there were numerous accounts of effective, timely service once technicians arrived on site. Reviewers emphasized their happiness with completed jobs and the professional manner displayed by technicians, indicating the potential for True Plumbing to maintain a high standard of service if operational issues can be resolved.Final Takeaway: Overall, True Plumbing's reputation is currently facing challenges tied to ownership changes impacting customer perceptions of pricing fairness and communication reliability. There is significant opportunity for the company to reclaim its stellar reputation by addressing concerns proactively, enhancing transparency in pricing, and consistently reinforcing customer service standards. Read less