Overview of Company Customer Sentiment Analysis in January
The reviews indicate significant dissatisfaction with Thermal Service AC & Heating, particularly focusing on issues of transparency and pricing. Customers felt misled about service costs, resulting in negative sentiments towards the business and its owner. In a more detailed sentiment analysis, it is clear that the major concern among customers revolves around unexpected costs and perceived disho... Read more
The reviews indicate significant dissatisfaction with Thermal Service AC & Heating, particularly focusing on issues of transparency and pricing. Customers felt misled about service costs, resulting in negative sentiments towards the business and its owner. In a more detailed sentiment analysis, it is clear that the major concern among customers revolves around unexpected costs and perceived dishonesty in pricing practices. The specific review highlights a situation where the initial service call fee was quoted, but the customer was subsequently charged significantly more for what they believed to be an inconsequential amount of work. This has led to feelings of frustration and mistrust towards the service provider. The mention of Read less