Pasadena Plumbing Services

The customer feedback for Pasadena Plumbing Services indicates a divide in sentiment among users. On the one hand, many reviews commend the professionalism and expertise of the team, especially for more complex plumbing tasks like leak detection, re-piping, and emergency repairs. Positive sentiments were driven by the fast response time, quality of work, and the helpfulness of staff during phone i... Read more

The customer feedback for Pasadena Plumbing Services indicates a divide in sentiment among users. On the one hand, many reviews commend the professionalism and expertise of the team, especially for more complex plumbing tasks like leak detection, re-piping, and emergency repairs. Positive sentiments were driven by the fast response time, quality of work, and the helpfulness of staff during phone interactions. However, a notable portion of the feedback reveals significant concerns about pricing practices. Multiple reviews remarked on charges that customers felt were overpriced or unreasonable, with specific mentions of feeling "ripped off" due to unexpected additional costs and labor fees for repairs that did not hold up after a short time. The lack of warranty on new installations and the high cost associated with them led to frustration among some customers. There is also a theme of inconsistency in experiences; while some customers had satisfactory outcomes, others encountered unprofessional behavior from staff or issues with the quality of service. Reviews highlighted a troubling trend where past repairs did not sustain quality, forcing clients to incur additional costs. Overall, the reviews suggest that while Pasadena Plumbing Services may have strong service capabilities in some areas, substantial issues with pricing, service reliability, and customer service need to be addressed to improve overall customer satisfaction. Read less