Overview of Company Customer Sentiment Analysis in January
The sentiment surrounding Heaton Plumbing is mixed, with both positive and negative experiences reported. Many customers praised the responsiveness and professionalism of the technicians, particularly highlighting quick service and effective problem solving. However, several reviews raised serious concerns about the company's pricing practices, communication issues, and questionable professionalis... Read more
The sentiment surrounding Heaton Plumbing is mixed, with both positive and negative experiences reported. Many customers praised the responsiveness and professionalism of the technicians, particularly highlighting quick service and effective problem solving. However, several reviews raised serious concerns about the company's pricing practices, communication issues, and questionable professionalism, particularly regarding the owner's conduct. Instances of higher-than-expected quotes and unsatisfactory service experiences led to a lack of trust among some customers. While several recommend the company, others express strong dissatisfaction, advising potential customers to proceed with caution. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews for Heaton Plumbing reveal a division in customer satisfaction. Positive feedback often highlights the quick response time, professionalism, and competence of the technicians. Customers felt well-informed about the work being performed and expressed gratitude for timely resolutions to plumbing issues, such as a water leak or a clogged drain. Specific technicians, like Kris and Mike, re... Read more
The reviews for Heaton Plumbing reveal a division in customer satisfaction. Positive feedback often highlights the quick response time, professionalism, and competence of the technicians. Customers felt well-informed about the work being performed and expressed gratitude for timely resolutions to plumbing issues, such as a water leak or a clogged drain. Specific technicians, like Kris and Mike, received commendations for their friendly demeanor and technical skills, and the timely arrival of service was consistently appreciated. Conversely, there are notable complaints centering on a perceived lack of professionalism and transparency. Multiple reviewers criticized the company for high quotes that some felt were exorbitant, particularly for simple repairs. The perception of a Read less