Got Flow

The reviews for Got Flow reveal a troubling pattern of unease among customers regarding service quality and professional ethics. Customers frequently noted issues with workmanship, describing jobs as poorly executed and taking longer than expected. Key complaints included overspray on property and unfinished tasks, which contributed to significant dissatisfaction. A considerable number of reviews... Read more

The reviews for Got Flow reveal a troubling pattern of unease among customers regarding service quality and professional ethics. Customers frequently noted issues with workmanship, describing jobs as poorly executed and taking longer than expected. Key complaints included overspray on property and unfinished tasks, which contributed to significant dissatisfaction. A considerable number of reviews highlighted concerns over customer service experiences. The company faced backlash for perceived dishonesty, especially regarding pricing: customers often reported being quoted one price only to face additional charges once the job was underway. This led to feelings of being misled, particularly concerning a flat diagnostic fee that turned out to be an initial charge instead of the cost for the service itself. Conversely, a silver lining emerges with several reviews praising individual technicians for their expertise and dedication. Specific employees, such as Matthew and Michael, received commendations for their customer service, solid technical skills, and responsiveness. These technicians managed to salvage some customer experiences through their competence and willingness to work with clients on pricing. Additionally, while some customers reported quick service and resolution of plumbing issues, others experienced delays and lack of follow-up. This inconsistency has likely fostered an overall negative perception of the company's reliability. In summary, while Got Flow has some well-regarded technicians who uphold the standard of excellent service, systemic issues regarding communication, pricing transparency, and workmanship outweigh the positive experiences for many customers. The company must address these critical concerns to improve its reputation and customer satisfaction. Read less