FannCo Plumbing

The recent reviews for FannCo Plumbing illustrate a generally positive sentiment towards the company, particularly concerning the quality of workmanship and the professionalism exhibited by employees. Many customers appreciate the prompt response times, competitive pricing, and the courteous manner of both the staff and the owner, Carl. Positive comments often highlight the efficiency and thorough... Read more

The recent reviews for FannCo Plumbing illustrate a generally positive sentiment towards the company, particularly concerning the quality of workmanship and the professionalism exhibited by employees. Many customers appreciate the prompt response times, competitive pricing, and the courteous manner of both the staff and the owner, Carl. Positive comments often highlight the efficiency and thoroughness of the work done, which has led to strong recommendations from satisfied clients. However, the reviews also reveal significant areas for improvement, particularly in communication and reliability. A few customers experienced frustrating situations involving last-minute cancellations or lack of communication regarding scheduled visits, which tarnished their overall impression of the company. The absence of a preliminary quote for some services also contributed to dissatisfaction, as customers felt surprised by unexpected costs. A critical review pointed out a substantial issue where a long-term client felt abandoned after a large-scale remodeling job was left incomplete and unresponsive. This contrast between excellent service for immediate tasks and a lack of follow-through for ongoing projects created a disparity in customer experiences. In summary, while FannCo Plumbing is lauded for its quality work and friendly service, enhancing communication and ensuring follow-through on commitments may help mitigate negative sentiments reflected in some reviews and build a more consistent positive customer experience. Read less