Exodus AC Mechanical

The review presents several areas of concern regarding Exodus AC Mechanical's service. Firstly, the reviewer highlights a lack of professionalism, evidenced by the missed initial appointment and the technician's hasty inspection. The technician's seemingly minimal effort in diagnosing the issue contributed to a perception of negligence or carelessness. The review also emphasizes poor communication... Read more

The review presents several areas of concern regarding Exodus AC Mechanical's service. Firstly, the reviewer highlights a lack of professionalism, evidenced by the missed initial appointment and the technician's hasty inspection. The technician's seemingly minimal effort in diagnosing the issue contributed to a perception of negligence or carelessness. The review also emphasizes poor communication, as the company failed to respond to the customer's follow-up attempts after the initial consultation. This lack of follow-through is particularly troubling, as it led to the need for the home warranty company to engage another technician after weeks of inactivity from Exodus AC Mechanical. Overall, the review paints a picture of a company that fails to uphold commitments and lacks adequate customer service practices, ultimately leading the customer to advise others to avoid their services. Read less