Stephens Plumbing Heating & A/C

Stephens Plumbing shows mixed performance across dimensions. Professionalism scores moderately well based on politeness, dependability, and responsiveness mentioned in multiple reviews, though one critical review alleges misleading communication about reimbursement. Pricing is a significant weakness, with one detailed 2022 review documenting aggressive billing practices (service calls, travel char... Read more

Stephens Plumbing shows mixed performance across dimensions. Professionalism scores moderately well based on politeness, dependability, and responsiveness mentioned in multiple reviews, though one critical review alleges misleading communication about reimbursement. Pricing is a significant weakness, with one detailed 2022 review documenting aggressive billing practices (service calls, travel charges, inflated labor hours, and lack of warranty). Project completion is inconsistent—some reviews praise thorough work, but the 2022 review indicates incomplete initial repairs requiring costly callbacks. Technical experience is solid when work is performed correctly. The company's age (25+ years of operation) and long-term customer relationships are offset by serious recent concerns about transparency and initial workmanship quality. Read less