Willard - Direct Service

Direct Service Company shows significant inconsistency in service quality. While some customers praise professionalism and punctuality (Mat Jorgenson, Eric Hilton), multiple reviews document serious failures in project completion, technical competence, and pricing transparency. Critical issues include incomplete repairs requiring multiple callbacks, misdiagnosis of plumbing problems, failure to co... Read more

Direct Service Company shows significant inconsistency in service quality. While some customers praise professionalism and punctuality (Mat Jorgenson, Eric Hilton), multiple reviews document serious failures in project completion, technical competence, and pricing transparency. Critical issues include incomplete repairs requiring multiple callbacks, misdiagnosis of plumbing problems, failure to complete work on the same day, and aggressive upselling tactics. Pricing complaints are consistent across reviews, with customers reporting charges 2-3x higher than competitors for identical work. The company's technical expertise is questionable based on documented camera inspection errors and missed diagnoses. Read less