Steve Hatcher Plumbing and Drain

The reviews present a stark divide in customer experiences with Steve Hatcher Plumbing and Drain. A significant portion of feedback is focused on allegations of overpricing and deceptive practices, notably in the case of an elderly client who felt exploited with a $600 charge for a garbage disposal replacement that only cost $100 for the part. This situation highlights a critical concern regarding... Read more

The reviews present a stark divide in customer experiences with Steve Hatcher Plumbing and Drain. A significant portion of feedback is focused on allegations of overpricing and deceptive practices, notably in the case of an elderly client who felt exploited with a $600 charge for a garbage disposal replacement that only cost $100 for the part. This situation highlights a critical concern regarding the company's integrity when dealing with vulnerable customers. Another review corroborates the negative sentiment by describing a troubling experience with excessive billing after a service decision was made. The reviewer's frustration was compounded by the lack of transparency about the difference in costs between repair and replacement, leading to an unexpected bill of $734. Although the owner of the company did engage in a follow-up and agreed to reduce some charges, the initial experience left a sour impression, further underscoring issues with communication and trust. On the other hand, positive comments about the company's prompt response to service requests and the professionalism of their technicians do emerge. However, these positives are often intertwined with complaints regarding operational shortcomings such as staffing issues and lengthy wait times for necessary parts, as evidenced by the mention of a 9-day wait for a hot water heater. In summary, the reviews collectively emphasize a pattern of dissatisfaction centered on pricing transparency, ethical business practices, and operational efficiency, overshadowing the company's strengths in promptness and technician professionalism. This dichotomy suggests that while there may be a foundation for reliable service, the overall customer experience is heavily tainted by financial concerns and a lack of transparency. Read less