Soltherma

The reviews consistently highlight significant issues with Soltherma's customer service, particularly in scheduling and technician conduct. Customers report multiple instances of missed appointments without prior notification, illustrating a lack of reliability. This recurring theme of poor communication reflects negatively on the company's professionalism and organizational efficiency. Reviews d... Read more

The reviews consistently highlight significant issues with Soltherma's customer service, particularly in scheduling and technician conduct. Customers report multiple instances of missed appointments without prior notification, illustrating a lack of reliability. This recurring theme of poor communication reflects negatively on the company's professionalism and organizational efficiency. Reviews detail frustration with the technician's demeanor, with accusations of being disrespectful and condescending. Such attitudes during service calls contribute to a negative customer experience, as clients felt belittled instead of supported or assisted. The technician's reluctance to adequately verify the issue with proper tools further exacerbated customer dissatisfaction, leading to feelings of being disrespected and unheard. Moreover, discrepancies in service reports Read less