Rush Plumbing & Rooter

The reviews for Rush Plumbing & Rooter primarily reflect a high level of customer satisfaction, particularly with the service and demeanor of Tony, the technician. When customers describe their experiences, they consistently mention several positive attributes:Responsiveness and Availability: Clients appreciate Tony's ability to respond quickly, with several mentioning how swiftly he arrived at th... Read more

The reviews for Rush Plumbing & Rooter primarily reflect a high level of customer satisfaction, particularly with the service and demeanor of Tony, the technician. When customers describe their experiences, they consistently mention several positive attributes:Responsiveness and Availability: Clients appreciate Tony's ability to respond quickly, with several mentioning how swiftly he arrived at their homes to address plumbing emergencies. This responsiveness in emergency situations significantly contributed to the positive sentiment surrounding the company.Professionalism and Knowledge: Tony is frequently praised for his professionalism and expertise. Customers felt reassured by his knowledge and ability to explain the plumbing issues clearly, something many found lacking in previous plumbing experiences with other companies. His friendly demeanor also left a good impression, with multiple reviewers noting that he was personable and approachable.Fair Pricing and Transparency: Many reviews highlight the fact that Tony did not attempt to upsell unnecessary services, which is a common annoyance in service industries. Customers appreciate being informed about costs upfront and feeling that the pricing is fair, even if on the higher end as some mentioned. The respect for the agreed-upon quote appears to resonate well with customers.Quality of Work: The quality of service delivered by Tony receives commendation across reviews. Customers felt that their plumbing issues were effectively resolved, leading to a restoration of functionality in their homes (e.g., fixating water heaters, addressing leaks). Despite the strong positive feedback, there was a notable negative experience mentioned by one reviewer who faced issues with follow-up service and unexpected additional charges. This discrepancy points towards potential inconsistency in customer service, particularly in handled expectations regarding cleanup costs. In summary, aside from specific isolated concerns, the overwhelming sentiment among customers is one of satisfaction with both the quality of service provided by Tony and the overall plumbing solutions offered by Rush Plumbing & Rooter. Read less