Superior Rooter and Plumbing

Service Timeliness: There is a stark contrast in reported wait times. Several consumers experienced delays in service appointment scheduling. One customer noted waiting over a week for a water heater replacement, while another described a two-day wait for urgent toilet repairs. Conversely, some reviewers appreciated the prompt response to plumbing emergencies, citing quick arrival times and effect... Read more

Service Timeliness: There is a stark contrast in reported wait times. Several consumers experienced delays in service appointment scheduling. One customer noted waiting over a week for a water heater replacement, while another described a two-day wait for urgent toilet repairs. Conversely, some reviewers appreciated the prompt response to plumbing emergencies, citing quick arrival times and effective leak detection.Quality of Work: The quality of repairs varies significantly in the reviews. While one user commended the efficiency with which a blockage was resolved, others reported ineffective repairs, resulting in ongoing issues such as leaks. This inconsistency indicates problems in workmanship or training among some employees.Customer Service: A significant concern across multiple reviews is the lack of satisfactory customer service. Instances of unhelpful or unfriendly responses to inquiries were frequently mentioned. For example, one reviewer experienced frustration while seeking assistance with an emergency and reported a poor interaction with an employee, contributing to their negative perception of the company.Pricing and Transparency: Multiple users expressed grievances regarding the transparency of pricing, particularly the high labor charges for minimal work. One customer was shocked by the substantial invoice after a brief job, leading to dissatisfaction. Conversely, another review praised the fair pricing provided by the company, suggesting disparity in how pricing is perceived or communicated.Follow-Up and Accountability: Poor follow-up practices were highlighted, particularly with unresolved issues and lack of response to callbacks. Customers who believed their plumbing problems required immediate attention found the company slow or incapable of addressing urgent needs, leading them to seek alternatives. Overall, while Superior Rooter and Plumbing has received some positive feedback, the negative reviews predominantly emphasize slow response times, ineffective repairs, and disappointing customer service. This points to systemic issues that the company may need to address to improve its reputation and customer satisfaction overall. Read less