Plumbing Pro Services

Professionalism and Communication: A consistent theme in the reviews is the perceived lack of professionalism exhibited by Todd, the owner. Many customers reported encounters with rude and condescending behavior, particularly when feedback was provided regarding their dissatisfaction. Customers described Todd as arrogant, often boasting about his qualifications while dismissing any concerns or com... Read more

Professionalism and Communication: A consistent theme in the reviews is the perceived lack of professionalism exhibited by Todd, the owner. Many customers reported encounters with rude and condescending behavior, particularly when feedback was provided regarding their dissatisfaction. Customers described Todd as arrogant, often boasting about his qualifications while dismissing any concerns or complaints from clients. This led to a feeling that customers were not being treated seriously or with respect.Service Reliability: Numerous customers cited issues with appointments, including no-shows and canceled service requests without proper notification. Many stated they had to repeatedly follow up to receive service, leading to frustration and wasted time. For instance, several reviewers mentioned taking off work to accommodate scheduled appointments only to be met with cancellations or late arrivals.Quality of Work: Several reviews characterized the work done by Plumbing Pro Services as inadequate or even harmful, indicating that issues were often exacerbated rather than resolved. Complaints included worsened plumbing issues and incomplete work, leaving customers to remedy problems themselves or find other contractors to finish the job. Instances of damage caused during service, such as cracked tiles or improper installation, were particularly alarming for many.Response to Criticism: Rather than addressing concerns constructively, Todd frequently reacted negatively to customer feedback. Reviews indicate he would raise his voice or argue with clients, which further alienated dissatisfied customers. This negative approach to customer service has led to severe backlash and numerous recommendations to avoid the company.Mixed Reviews: While the negative comments dominate, there were a few positive reports highlighting timely responses and effective solutions during emergencies. Still, these instances were few and far between, failing to shift the overall sentiment toward a more favorable view. Overall, the sentiment conveyed by recent reviews places Plumbing Pro Services at a critical crossroad, with clear patterns of unaddressed customer dissatisfaction leading to a detrimental reputation. For prospective customers, caution is advised based on the experiences of those who have engaged with the company recently. Read less