Mr. Rooter Plumbing of San Marcos

The reviews indicate a favorable overall perception of Mr. Rooter Plumbing of San Marcos, characterized by several common positive themes. Many customers appreciated the fast response times and the professionalism of the technicians, specifically mentioning Mark McMillan and Andy for their excellent service. The ability to promptly address plumbing issues has been a significant highlight, with man... Read more

The reviews indicate a favorable overall perception of Mr. Rooter Plumbing of San Marcos, characterized by several common positive themes. Many customers appreciated the fast response times and the professionalism of the technicians, specifically mentioning Mark McMillan and Andy for their excellent service. The ability to promptly address plumbing issues has been a significant highlight, with many noting that the work was completed effectively and efficiently. The courteous nature of the staff has also been acknowledged widely, contributing to a positive customer experience. For instance, customers expressed gratitude for the technicians who not only solved the plumbing problems but also made additional efforts to enhance their service, such as raising a shower head. Despite the positive feedback, there were notable concerns related to pricing strategies. Several reviewers felt the company utilizes a fixed pricing model that may not align with the actual work done, leading to perceptions of being overcharged. This issue, along with complaints about misrepresented services (e.g., trenchless plumbing that wasn't actually offered), points to a disconnect between customer expectations and the reality of the pricing and service offerings. In summary, while Mr. Rooter Plumbing has successfully generated customer satisfaction through responsive and professional service, there is a clear need for improvement in communication regarding pricing structures and services advertised, ensuring that future experiences align with customer expectations. Read less