Legend Plumbing & Septic

The reviews collectively indicate several recurring themes and sentiments. A significant number of reviewers voiced serious concerns regarding communication issues. Many customers experienced delays in response time when trying to schedule service, leading to feelings of neglect and frustration. Instances where customers mentioned long wait times without follow-up or required multiple calls to get... Read more

The reviews collectively indicate several recurring themes and sentiments. A significant number of reviewers voiced serious concerns regarding communication issues. Many customers experienced delays in response time when trying to schedule service, leading to feelings of neglect and frustration. Instances where customers mentioned long wait times without follow-up or required multiple calls to get a response are noted, making it evident that timely communication is a major pain point for the company. Furthermore, issues surrounding pricing and billing practices appear to be a critical concern. Multiple reviewers highlighted discrepancies between initial quotes and final billed amounts, with some feeling outright deceived by unforeseen charges. Claims of being overcharged and felt intimidation tactics during service discussions are noted, particularly in the case involving an elderly customer. Such experiences seem to reflect a broader sentiment that the company's pricing strategy lacks transparency. Reviewers have also pointed out the perceived lack of professional conduct from the staff. Although there were a few positive mentions of individual technicians who were courteous and competent, the prevailing sentiment indicates that many customers believe that overall service lacked professionalism. Complaints about service appointments being missed, incomplete work being done, and the need for follow-ups regarding unresolved issues further contribute to a negative perception of the company's reliability. Lastly, while some reviews did contain positive experiences regarding prompt service or good interaction with specific staff members, they were significantly outnumbered by negative accounts. Collectively, these factors strongly suggest that Legend Plumbing & Septic may need to re-evaluate its customer service procedures, pricing transparency, and operational reliability in order to improve its reputation and client satisfaction. Read less