FiveStar Foundation & Construction

Positive Reviews: 1. Several clients praised the quality of the work performed, particularly for foundation repairs and plumbing issues. They appreciated that Kody, the representative, was hands-on and communicative throughout the process, reassuring customers and providing thorough explanations. 2. Many reviews highlighted timely completion of tasks and effective solutions, particularly for probl... Read more

Positive Reviews: 1. Several clients praised the quality of the work performed, particularly for foundation repairs and plumbing issues. They appreciated that Kody, the representative, was hands-on and communicative throughout the process, reassuring customers and providing thorough explanations. 2. Many reviews highlighted timely completion of tasks and effective solutions, particularly for problematic plumbing and foundation issues. The successful regrading for landscaping and the installation of features like French drains garnered positive remarks. 3. There is a consistent commendation of the company's work ethic, professionalism, and quality from those who received the promised service. Negative Reviews: 1. A considerable number of reviews expressed frustration with the company's communication and scheduling practices. Customers reported delays in starting projects, leading to unmet timelines and the expiration of necessary permits. 2. Multiple reviewers felt misled after paying deposits without seeing completion of work. Complaints included lack of follow-ups, difficulties reaching staff, and feeling ignored after payments were made, leading to claims of a scam. 3. The unprofessional behavior of staff members and cleanup issues after project completion were major pain points for some clients. There were stark contrasts in service quality, with some clients facing a nightmare experience rather than the promised professionalism. In summary, while FiveStar Foundation & Construction has proven capable of delivering quality work to satisfied customers, a troubling number of reviews reflect significant operational shortcomings regarding time management, communication, and overall customer service. This dichotomy suggests that prospective clients approach the company with caution, acknowledging both the potential for satisfactory service and the risks associated with poor management practices. Read less