ASAP Plumbing Experts

This single review paints an extremely negative picture across all four dimensions. Professionalism was severely lacking: the plumber arrived unannounced, performed unauthorized work behind a closed door, and the company refused to escalate to a manager, hung up on the customer, and failed to follow through on promised callbacks. Pricing received a near-zero score because the customer was charged ... Read more

This single review paints an extremely negative picture across all four dimensions. Professionalism was severely lacking: the plumber arrived unannounced, performed unauthorized work behind a closed door, and the company refused to escalate to a manager, hung up on the customer, and failed to follow through on promised callbacks. Pricing received a near-zero score because the customer was charged $195 for work that was never authorized, was botched, and the company refused to reverse the charge despite agreeing to do so. Project completion failed entirely — the original problem was not fixed, the toilet was left in a worse condition than before and is now actively leaking, constituting abandoned and harmful work. Experience scores marginally above zero only because a physical repair attempt was made, but the workmanship was described as 'ridiculously botched,' the wrong repair was performed without consent, and the reviewer questions whether the technician is even a licensed plumber. Read less