Rotan Plumbing

The reviews indicate that Rotan Plumbing is well-regarded for its skilled plumbing services. Customers frequently mention the staff, particularly Blake, for being knowledgeable and willing to answer questions. The speed of service and reasonable pricing are also recurring themes, which contribute to a strong sense of trust and loyalty, with some customers stating they would continue to use Rotan P... Read more

The reviews indicate that Rotan Plumbing is well-regarded for its skilled plumbing services. Customers frequently mention the staff, particularly Blake, for being knowledgeable and willing to answer questions. The speed of service and reasonable pricing are also recurring themes, which contribute to a strong sense of trust and loyalty, with some customers stating they would continue to use Rotan Plumbing for future needs. However, there is a stark contrast when it comes to the office staff. Specific complaints about rudeness and unprofessionalism were noted, including issues with billing clarity and unreturned phone calls. These negative experiences with the office have had a tangible impact, leading some to mention that they and others have chosen to take their business elsewhere due to these interactions. In summary, while the plumbing services themselves receive very positive feedback, the customer experience is marred by inadequate office communication and customer service. Addressing these office-related issues could significantly enhance the overall customer satisfaction and loyalty for Rotan Plumbing. Read less