Randy’s Rooter & Plumbing

Randy's Rooter presents a deeply polarized profile across its review history. On the positive side, many customers praise prompt response times, polite technicians, reasonable pricing, and effective same-day service — with Randy himself frequently cited as a standout. However, a substantial and recurring pattern of serious complaints significantly drags down all dimensions: the office staff (par... Read more

Randy's Rooter presents a deeply polarized profile across its review history. On the positive side, many customers praise prompt response times, polite technicians, reasonable pricing, and effective same-day service — with Randy himself frequently cited as a standout. However, a substantial and recurring pattern of serious complaints significantly drags down all dimensions: the office staff (particularly identified as Irene) is repeatedly described as rude and dismissive across multiple independent reviews spanning several years, technicians have been accused of causing damage and refusing to return without additional charges, and warranty/callback disputes are a consistent theme. Project completion is notably compromised by multiple accounts of work not being fixed correctly the first time, refusal to honor callbacks, and at least one instance of a job being abandoned mid-project. Pricing scores moderately well due to several positive mentions of competitive quotes, but is undermined by complaints about billing for non-work and hourly charges during off-site errands. The experience dimension is mixed, with skilled technicians praised in some reviews and serious workmanship failures — including a destroyed water heater and a broken pipe caused by ignoring customer instructions — documented in others. Read less