First Service Plumbing Heating and Air Conditioning

First Service demonstrates significant and consistent problems across multiple dimensions. Professionalism is severely compromised by poor communication, unresponsiveness, and failure to follow up with customers (evident in 4 reviews). Project completion is critically weak, with multiple instances of incomplete repairs, abandoned work, and failure to honor callbacks or provide timely service estim... Read more

First Service demonstrates significant and consistent problems across multiple dimensions. Professionalism is severely compromised by poor communication, unresponsiveness, and failure to follow up with customers (evident in 4 reviews). Project completion is critically weak, with multiple instances of incomplete repairs, abandoned work, and failure to honor callbacks or provide timely service estimates. Pricing concerns emerge in 2 reviews involving unnecessary parts sales and service charges without resolution. Experience shows mixed results—while one review credits them with solving a complex AC problem, three reviews document failures to diagnose or fix issues correctly, including improper installation work. The company's only positive review is from 2020 and appears to be a commercial reference; all customer reviews are negative or describe serious service failures. Read less