First Service Plumbing Heating and Air Conditioning

Upon analyzing the recent reviews, it appears that First Service Plumbing Heating and Air Conditioning has garnered a dual reputation among its clientele. Positive sentiments primarily come from clients who have accessed their services through commercial contracts, where professionalism and efficiency were highlighted. For instance, the Barbara & George H.W. Bush Convention Center praised the comp... Read more

Upon analyzing the recent reviews, it appears that First Service Plumbing Heating and Air Conditioning has garnered a dual reputation among its clientele. Positive sentiments primarily come from clients who have accessed their services through commercial contracts, where professionalism and efficiency were highlighted. For instance, the Barbara & George H.W. Bush Convention Center praised the company for their consistent monthly maintenance and courteous service, reflecting well on their operational capabilities in the commercial sector. Conversely, a significant number of residential customers have reported substantial problems, particularly regarding customer service and the handling of HVAC issues. Common grievances include long wait times for service, lack of communication from staff, and dissatisfaction with the effectiveness of repairs. One customer specifically mentioned having their air conditioner out of service for an extended period without adequate updates, illustrating a severe lapse in customer service. Moreover, instances of misleading diagnoses and unnecessary charges for repairs that were later deemed unnecessary have raised concerns regarding the company's integrity. In summary, while First Service successfully caters to commercial clients and effectively carries out routine maintenance, there is a stark contrast in the experiences of residential customers who reported numerous issues that stem from poor customer communication and unresolved service problems. This dichotomy suggests a need for the company to improve its customer communication protocols and service follow-through, particularly in the residential sector, to align its overall reputation with the high standards observed in its commercial operations. Read less