D&D Plumbing, Heating, and Air Conditioning

D&D receives strong praise for individual technician professionalism, punctuality, and courteous communication across a large number of reviews, which drives a solid but not exceptional professionalism score. However, recurring negative reviews citing hidden or surprise charges, billing disputes, and perceived price gouging significantly drag down the pricing dimension, which is the weakest area o... Read more

D&D receives strong praise for individual technician professionalism, punctuality, and courteous communication across a large number of reviews, which drives a solid but not exceptional professionalism score. However, recurring negative reviews citing hidden or surprise charges, billing disputes, and perceived price gouging significantly drag down the pricing dimension, which is the weakest area of the business. Project completion is mixed: many jobs are described as quick and thorough, but several reviews describe incomplete work, callbacks not honored, parts delays with no communication, and at least one case of work that caused additional damage. Experience scores moderately well due to multiple mentions of skilled, knowledgeable technicians solving complex problems, but is tempered by reviews describing misdiagnosis, unnecessary work recommendations, and a failed repair within one month. The overall WW Score reflects a company with genuine strengths in field technician quality but meaningful and documented weaknesses in pricing transparency and job follow-through. Read less